- Full-Time
- Temporary
- RAFFLES
- Rooms
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Le Royal Monceau - Raffles Paris, Paris, France
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REF32446N
Concierge - CDD (H/F)
Region
Luxury & Lifestyle
Raffles Hotels & Resorts est un groupe hôtelier international de luxe offrant des choix de destinations inspirantes.
Chaque hôtel du groupe se distingue par sa propre personnalité et par le respect d’un service d’excellence auprès de nos clients.
Notre but premier est d’attirer et de garder nos collaborateurs au sein du groupe en offrant les meilleures opportunités de carrière et de développement.
Dans ce cadre-là, l’hôtel Le Royal Monceau - Raffles Paris, Palace entièrement rénové par Philippe Starck, est composé de 149 chambres et suites dont 3 appartements privés, d’un Spa Clarins & myBlend, de quatre restaurants : Matsuhisa Paris, dédié à la gastronomie péruvo-japonaise par le Chef Nobu, Il Carpaccio, italien étoilé en partenariat avec Da Vittorio***, La Cuisine connu pour ses petits déjeuners et brunchs d’exception, et Le Bar Long proposant une carte internationale tout au long de la journée, d’innovants cocktails et de délicieux tapas. L’hôtel est connu comme le plus parisien et contemporain des Palaces à travers : une Art Concierge – une salle de cinéma - une galerie d’Art - un concept store La Librairie des Arts.
Le plus contemporain et le plus parisien des palaces.
Véritable élément central de notre bel établissement, le Concierge (H/F) joue un rôle clé dans l'expérience exceptionnelle que nous offrons à nos clients.
Contrat à durée déterminée de six mois à pourvoir immédiatement.
MISSIONS
- Accueillir chaleureusement les clients à leur arrivée et durant leur séjour.
- Fournir des informations précises et utiles sur les services de l'hôtel, les attractions locales, les restaurants, les événements et les activités.
- Répondre aux demandes des clients de manière efficace et courtoise, qu'il s'agisse de réservations de restaurants, de billets de spectacles, de visites touristiques, ou d'autres besoins spécifiques.Gérer les demandes spéciales et résoudre les problèmes de manière proactive et professionnelle.
- Collaborer avec les autres départements de l'hôtel pour garantir une expérience client fluide et de haute qualité.
- Assurer la communication entre les clients et les différents services de l'hôtel (room service, housekeeping, etc.).
- Maintenir à jour les bases de données clients avec des informations pertinentes pour personnaliser leur expérience.
- Utiliser les outils et logiciels de gestion hôtelière pour suivre et enregistrer les demandes des clients.
- Expérience significative en tant que concierge dans un établissement de luxe, idéalement un palace.
- Rigueur.
- Excellentes compétences en communication et en relation client.
- Maîtrise du français et de l'anglais. La connaissance d'autres langues est un atout.
- Sens du service, discrétion, et capacité à anticiper les besoins des clients.
- Très bonne connaissance des attractions touristiques, restaurants, et événements parisiens.
- Capacité à travailler en équipe.
- Treizième mois.
- Prime indemnité repas.
- Pass Navigo : Prise en charge à 100%.
- Heures supplémentaires.
- Mutuelle.
- Nuitée Collaborateur.
- Carte Heartist Accor.
- Avantages Spécifiques.
- Et bien plus encore...
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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