- Full-Time
- Permanent
- Rooms
- ACCOR
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Novotel Cairo El Borg, Cairo, Egypt
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REF61298T
Front Office Agent
Region
MEA SPAC
Embark on a dynamic role as a Guest Service Agent, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.
- Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
- Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
- Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
- Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.
- Previous Front Office Agent experience, preferably in a hotel or hospitality environment for one year
- Strong knowledge of computer systems, including Microsoft Office and hotel management software (e.g., Opera)
- Excellent communication skills in both English and Arabic and knowledge of additional languages is a plus
- Ability to work efficiently under pressure and multitask in a fast-paced environment
- Natural ability to provide authentic, friendly, and personalized guest service
- Detail-oriented with strong organizational skills
- Bachelor's degree is a must.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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