- Full-Time
- Permanent
- FAIRMONT
- Rooms
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Fairmont Banff Springs, Banff, Canada
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REF68991O
Front Desk - Night Manager
Region
Luxury & Lifestyle
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.
Competitive Salary: $65,000 - $67,000 gross annually, based on previous experience & education
Job Duties Include:
- Lead and develop the overnight Front Desk and Royal Service teams, including recruitment, training, performance management, and fostering a positive, empowered work environment.
- Ensure exceptional guest service and satisfaction, handling inquiries and complaints promptly while maintaining high standards and implementing service improvements.
- Oversee nightly operations and front office procedures, including check-ins/outs, billing, night audit tasks, and accurate reporting.
- Maintain safety, security, and emergency response readiness for all guests and colleagues, acting as the overnight duty manager and collaborating closely with Security.
- Uphold compliance with hotel policies, standards, and systems, ensuring operational excellence, time and attendance tracking, and alignment with Accor and Fairmont values.
Your Skills & Qualifications:
- Minimum 2 years experience in a Hotel leadership role
- Computer literacy required: PROPERTY manager or another property management system, Excel, Word, Time and Attendance, Watson
- Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions at the same time
- Excellent interpersonal and communication skills, both written and verbal
- Proven leadership skills which supports an environment of employee growth and development, interdepartmental teamwork and exceptional customer service
- Hospitality Diploma an asset
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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