HOUSEKEEPING MANAGER

NOVOTEL LIVING SINGAPORE ORCHARD

EXTENDED STAY APARTMENTS

Live in your own special world at Novotel Living.

We believe that quality time is about making everyday moments matter. Everything has been designed to enhance our guests’ life balance and sense of well-being. Disconnect from your busy life and make time to connect with family and friends. Novotel Living is the perfect spot for travellers and locals to live, work and play.

Novotel Living Singapore Orchard is located in the heart of Singapore’s iconic fashion district, Orchard Road, surrounded by the city’s best shopping, restaurants, bars and entertainment. A five-minute walk to Orchard MRT, and the UNESCO World Heritage Site Singapore Botanic Gardens is just a few minutes’ drive away.

The ideal accommodation for an extended stay in the city.

GENERAL DUTIES

• To manage the Housekeeping Department in an efficient and most effective manner.
• To ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort.

RESPONSIBILITIES AND MEANS

• Assist to interview, select, evaluate, terminate and motivate Housekeeping staff.
• Assist in control of guestrooms & public areas supplies.
• Initiate special cleaning assignments and ensure that they carried out according to plan.
• Inspect and ensure that all guestrooms are kept clean according to standards established.
• Spot check on vacant & occupied rooms. Compile chart to ensure all rooms are checked within a month.
• Assist in control of guestrooms & public areas supplies.
• Ensure that all equipment & machines issued are returned in good condition.
• Report any irregularities and give suggestions for improvements to the Executive Housekeeper.
• To carry out monthly meeting for supervisors.
• Oversee training of all new staff and ‘refresher’ course for existing personnel. Prepare training programmes.
• Maintain safety by adhering to safety policies, and be responsible to report accidents immediately.
• Proceed with caution when walking on slippery floors.
• Ensure proper safety instructions are given before operating any equipment.

ADMINISTRATIVE RESPONSIBILITIES

• Maintain records on labour costs, overtime, sick leave, staff absenteeism, appraisals, inventories, special cleaning, room inspection, Lost & Found items and room assignments.
• Check daily operational reports - Supervisor, Room Attendants and Amenities.

TECHNICAL RESPONSIBILITIES

• Ensure Room Attendants cleaning quota, linen count and missing items are accurate.
• To familiarise with all security & emergency procedures.
• Ensure that staff rosters are economical with all areas covered.
• Plans and organises regular departmental training for all staff, especially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge

COMMERCIAL RESPONSIBILITIES

• Check all rooms blocked for VIP arrival / in-house / long-stay guests.
• To be committed to working with staff, clients, suppliers and the community in conserving natural resources and preserving the quality of the environment in which we operate

RELATIONS

• Reports directly to the General Manager.
• Communicate with all other departments effectively.
• Have a good relationship with all colleagues.
• Ensure communication with subordinates. 

REPLACEMENT AND TEMPORARY MISSION

• Perform any other duties as assigned by General Manager