- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont The Norfolk, Nairobi, Kenya
__jobinformationwidget.freetext.ExternalReference__
REF29350M
Front Desk Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Front Desk Agent
First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Consistently offer professional, friendly, and engaging service
- Handle all Guest requests promptly and efficiently
- Follow Front Office policies, procedures, and service standards
- Welcome, check-in, and check-out guests
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take the initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Assist guests regarding hotel facilities in an informative and helpful manner
- Efficiently handle all guest queries and requests
- Promptly and pleasantly handle phone calls and guest messages
- Ensure that the guest services Desk is appropriately supplied and stocked at all times
- Follow all safety and sanitation policies
- Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
- Have full knowledge of the hotel’s emergency procedures
- Maintain a safe working environment
- Assist Front Office with administrative duties as required
- Participate in meetings
- Other duties as assigned
Your experience and skills include:
- Fluency in English (additional languages are an asset)
- Ability to multitask in a dynamic environment while maintaining composure
- Excellent written and verbal communication skills with a knack for building rapport with guests
- Strong organisational and leadership abilities
- Proficiency in Microsoft Windows programs
- Previous work experience in hospitality or customer service
- Ability to create unforgettable impressions by surpassing guest expectations
- Proficiency in cash handling
- Capacity to address guest requests and resolve issues sensitively and professionally
- Demonstrated ability to make independent decisions, solve problems, and manage events autonomously
- Team player mentality with a willingness to continuously develop and learn
- Precision in work and keen attention to detail
Your team and working environment:
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be Nairobi's finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's most famous meeting place, where drinks and light meals are served continuously from morning until midnight.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Pacific Rim, Vancouver, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vancouver
Job Category
Rooms
Description
Why work for Fairmont Pacific Rim?:Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver Fairmont Pacific Rim is the most remarkable addre
Reference
f844b1e1-4c2e-47ca-a288-43002e054500
Expiry Date
01/01/0001
Salary
Location
Fairmont Olympic Hotel - Seattle, Seattle, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Seattle
Job Category
Rooms
Description
The Fairmont Olympic Hotel is seeking a Full Time Laundry Attendant - Sorter to join our Housekeeping Team. Under the direction of the Executive Housekeeper, the Laundry Attendant (Sorter) will be res
Reference
c01a1845-d3b7-4177-af69-236433fb08ef
Expiry Date
01/01/0001
Salary
Location
Sofitel Rio de Janeiro Ipanema (Abertura em 2024), Rio de Janeiro, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Rooms
Description
Conhecer e identificar os principais clientes do hotel, garantindo o atendimento de suas necessidades; Personalizar os quartos e a estada dos hóspedes dependendo das preferencias e do histórico do hós
Reference
c5f9e0d7-9fe8-4f85-8826-7d95a8054275
Expiry Date
01/01/0001
Salary
Location
The Rimrock Resort Hotel Banff, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Banff
Job Category
Rooms
Description
As the first and last impression for our guests, Bellhops are responsible for creating a positive guest experience through welcoming, knowledgeable, and helpful service. The Bellhop is responsible fo
Reference
439c2832-a49f-4ea9-acf1-984e43703933
Expiry Date
01/01/0001
Salary
Location
Fairmont Heritage Place - Ghirardelli Square, San Francisco, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
San Francisco
Job Category
Rooms
Description
RESIDENCE SERVICES SUPERVISOR Turning moments into memories for our guests and owners by being an ambassador for our brand, our property and our community. As a member of our Reception Team, you will
Reference
c756c791-0dff-4a48-95a0-091fb6965d8e
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel St Louis, St. Louis, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
United States
Job Category
Rooms
Description
Reports To: Night Manager/Front Office Manager General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to pro
Reference
29eeb97c-a8b9-4d63-9c90-50deb0224686
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Scottsdale
Job Category
Rooms
Description
Reporting to the Laundry Manager, responsibilities and essential job functions include but are not limited to the following:Responsible for maintaining the cleanliness and organization of guest and em
Reference
4fea7826-b00c-4438-9761-017bd5ba6ff1
Expiry Date
01/01/0001
Salary
Location
Fairmont Winnipeg, Winnipeg, Canada
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Winnipeg
Job Category
Rooms
Description
As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for th
Reference
38020d35-a196-4a03-9859-0579998d8d60
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Scottsdale
Job Category
Rooms
Description
At Fairmont Scottsdale Princess, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As a Resort Club Level Concierge for Fairmont Gold, you
Reference
503e7703-41ab-4570-b641-9fcef24159db
Expiry Date
01/01/0001
Salary
Location
IBIS STYLES STRASBOURG CENTRE REPUBLIQUE (CAP EUROPE, STRASBOURG
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Strasbourg
Job Category
Rooms
Description
Pour vous, le sens du détail n’est jamais laissé au hasard, et ça tombe bien ! Nous recherchons pour notre nouvel hôtel Ibis Styles Centre République à Strasbourg un Gouvernant d'étage H/F, en CDI.
Reference
PGQPX569
Expiry Date
01/01/0001