Food & Beverage Supervisor

Sofitel Al Hamra Beach Resort

We're looking for an experienced and dynamic Food & Beverage Supervisor to join our team in Ras Al-Khaimah, United Arab Emirates. In this pivotal leadership role, you'll oversee daily food and beverage operations, lead a talented team, and create exceptional guest experiences. If you're passionate about hospitality, thrive in fast-paced environments, and have a genuine commitment to service excellence, we'd love to hear from you.

• Lead and oversee daily restaurant, bar, and event service operations, ensuring seamless execution and professional, efficient service delivery across all shifts
• Supervise, train, mentor, and develop Food & Beverage team members to consistently meet and exceed service standards; support recruitment, onboarding, and roster development while fostering an inclusive and engaged workplace culture
• Maintain the highest standards of food safety, hygiene, and presentation in compliance with UAE legislative requirements and organizational policies; ensure responsible service of alcohol principles are consistently followed
• Manage guest interactions with professionalism and empathy, personally engage with guests, handle inquiries and complaints effectively, and encourage the team to maximize sales opportunities through product knowledge and strategic upselling
• Monitor and control operational costs, including labor efficiency, inventory management, and waste reduction; conduct regular stocktakes and contribute to the department's financial performance through revenue-driving initiatives
• Ensure workplace health and safety standards are maintained, proactively identify potential risks, and create a safe environment for both guests and team members
• Collaborate with kitchen and front office teams to deliver coordinated, high-quality service experiences and support the implementation of new initiatives and special events

• Minimum 5+ years of proven experience in a Food & Beverage Supervisory role, preferably in hotels, resorts, or high-volume restaurant environments
• Strong leadership and team management capabilities with demonstrated ability to train, motivate, and develop staff
• Comprehensive knowledge of food safety, hygiene standards, and UAE compliance regulations
• Proficiency in alcohol service, beverage knowledge, and wine pairing techniques with a passion for sharing expertise
• Excellent communication and interpersonal skills with the ability to build relationships with guests and team members
• Strong analytical and problem-solving abilities; calm, solutions-focused approach, especially during high-pressure or disrupted service periods
• Proficiency with point-of-sale (POS) systems and inventory management software
• Demonstrated expertise in cash handling, billing accuracy, and cost control
• Experience coordinating events and managing special service occasions
• Conflict resolution and customer complaint handling experience
• Preferred: Liquor Control Qualification (LCQ) and/or Manager's Certificate in Food & Beverage Service
• Preferred: Experience in UAE hospitality industry or familiarity with local service standards and cultural practices
• Ability to work flexible hours, including evenings, weekends, and holidays as required by the role