F&B Hostess

Mercure Kuala Lumpur Trion, tallest Mercure hotel building in South East Asia, is strategically located at Trion@KL, an exciting mixed development with an urbanite attitude that radiates life, energy and endless opportunities. Featuring 228 impressive and tastefully designed rooms and suites on level 38 and upwards, with amazing view of Kuala Lumpur’s iconic skyline from the rooms.

We are seeking an enthusiastic and customer-focused F&B Hostess to join our dynamic team in Kuala Lumpur, Malaysia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless dining experience in our establishment.

• Greet and welcome guests warmly upon arrival, setting a positive tone for their dining experience
• Manage reservations and seating arrangements efficiently, optimizing table utilization
• Provide menus and inform guests about daily specials or promotions
• Coordinate with kitchen and wait staff to ensure smooth service flow
• Handle guest inquiries and special requests professionally and promptly
• Maintain cleanliness and organization of the reception area
• Monitor dining room capacity and manage wait times effectively
• Assist in resolving any guest concerns or complaints with empathy and efficiency
• Collaborate with other team members to maintain high service standards
• Keep up-to-date with menu changes, events, and promotions
• Ensure compliance with health and safety regulations
• Participate in staff meetings and training sessions as required

• Previous experience as an F&B Hostess or in a similar customer service role
• Excellent communication and interpersonal skills
• Strong guest engagement abilities and a friendly, approachable demeanor
• Proficiency in English; knowledge of local languages is a plus
• Demonstrated problem-solving skills and ability to handle challenging situations
• Detail-oriented with excellent organizational abilities
• Flexibility to work various shifts, including weekends and holidays
• Basic computer skills for managing reservations and using point-of-sale systems
• Knowledge of restaurant operations and food service procedures
• Ability to work efficiently in a fast-paced environment
• Strong multitasking skills and capacity to prioritize tasks effectively
• Professional appearance and adherence to grooming standards
• Knowledge of local cuisine and culture in Kuala Lumpur, Malaysia
• Ability to work effectively in a multicultural environment

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.