- Full-Time
- Permanent
- ACCOR
- Administration & Support
__jobinformationwidget.freetext.LocationText__
Cape Grace, A Fairmont Managed Hotel, Cape Town, South Africa
__jobinformationwidget.freetext.ExternalReference__
REF30247J
F&B and Reservations Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Position scope:
As a Dining Reservation Agent with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm service and efficiency make our guests feel welcome and valued – and set the stage for a memorable meal/event. Together, let’s turn moments into memories.
Responsibilities:
- Consistently offer professional, friendly and engaging service
- Book and enter Dining reservation requests using computerized reservation system.
- Detailed knowledge of all Food & Beverage Outlets and their menu offerings.
- Promote and sell any in-house or upcoming Food & Beverage events.
- Work closely with all Food & Beverage Outlets to communicate any guest requests or special celebrations.
- Answer telephone and email inquiries in a timely manner
- Assist guests regarding hotel facilities in an informative and helpful way.
- Ensure a clean and safe working environment, and actively participate in health and safety initiatives.
- Adhere to all hotel environmental policies and initiatives.
- Performs any reasonable duty as instructed from time to time.
Pipeline level
- Manage self.
Levels of accountability
- Reporting to the Assistant Reservations Manager and Reservations and Revenue Manager
Levels of responsibility
- Responsible for own performance
Competencies
- Calculations
- Analytical thinking
- Organizing
- Action Planning
- Service Orientation
- Flexibility and adaptability
- Strong attention to detail
- Admin oriented
Financial: Satisfied Shareholders
- To ensure that all quotes compiled are accurate and every attempt is made to secure the business for Cape Grace.
- Manage and follow up on all deposit payments in line with the reservation terms and conditions and ensure that payments are received on time and communicated to the accounts department and front office prior to the guest’s arrival.
Customer Service: Delighted Customers
- Models the Organizational Values
- Matching the features and benefits of our product offering to ensure that we exceed our guest’s expectations.
Processes: Effective Processes
- To interact with all departments, where necessary, ensuring any new and relevant information is communicated between these departments and Reservations.
- Maintains department Standard Operating Procedures and devise benchmark to be adhered to.
- Ensuring that our turnaround time is adhered to.
- Assist Individual and Group Reservations as/when necessary, with enquiry turnaround, call handling as well as shifts during low staffing periods.
GENERAL KNOWLEDGE AND RESPONSIBILITIES
- Has a thorough knowledge of the hotel and all services provided to the guest.
- Maintains the highest standard of service, appearance and social skills set according to the company policy.
- Works in harmony with all departments and employees, is willing to assist others if and when required.
- Attends all training workshops as and when required.
- Is familiar with all policies and procedures, house rules, fire, security and emergency procedures as well as all checklists pertaining to the position.
- Grade 12 or equivalent
- A Hospitality Management qualification is a strong recommendation.
- Previous Experience in Reservations required.
- Proficiency in English (Verbal, Written, Reading)
- Computer literate in Microsoft Window applications required.
- Proven abilities in developing and nurturing interpersonal relationships with guests, colleagues and suppliers.
- Demonstrated experience using:
- Opera Property Management System
- Microsoft Office Suite to at least Intermediate level
- Previous experience on TARS would be advantageous.
- Dine plan experience would be advantageous
- Above average Numerical skills
- Above average ability to communicate at all levels of the organization.
- Previous customer service-related experience required.
- Self‑motivated, with the ability to make effective decisions.
- Demonstrates initiative, and the ability to work with minimal supervision.
- Ability to maintain high service levels under pressure.
- Ability to consistently stand and walk through out shift.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Mercure Belo Horizonte Lourdes, Belo Horizonte, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Belo Horizonte
Job Category
Administration & Support
Description
Apoiar o Coordenador de Recepção na gestão das atividades da Recepção e no desenvolvimento da equipe, contribuindo para a excelência no atendimento, para o aumento da performance da unidade e cumpri
Reference
7fd26375-62bb-408c-809a-cf1850e8c2ac
Expiry Date
01/01/0001
Salary
Location
Belo Horizonte, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Administration & Support
Description
Auxiliar na execução das atividades administrativas e financeiras da unidade (Contas a Pagar, Contas a Receber e Departamento Pessoal). Garantir a execução dessas atividades conforme os procedimentos
Reference
332b9136-9db0-4df7-bc39-7d723d0fddbb
Expiry Date
01/01/0001
Salary
Location
Belo Horizonte, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Administration & Support
Description
Auxiliar na execução das atividades administrativas e financeiras da unidade (Contas a Pagar, Contas a Receber e Departamento Pessoal). Garantir a execução dessas atividades conforme os procedimentos
Reference
887e9827-31b0-4eaa-8f85-e8d1406b5b21
Expiry Date
01/01/0001
Salary
Location
ibis Styles São Paulo Barra Funda, São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
São Paulo
Job Category
Administration & Support
Description
Coordenar e orientar as atividades desenvolvidas nas áreas Contábil / Fiscal, Financeira, Compras / Almoxarifado, Custos, FOPAG e Rotinas Trabalhistas. Acompanhar e analisar contratos de terceirização
Reference
73b67cae-c516-4107-8093-10f6889545d1
Expiry Date
01/01/0001
Salary
Location
Novotel Istanbul Zeytinburnu, Istanbul, Turkey
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Istanbul
Job Category
Administration & Support
Description
Manages the daily organization of the agenda of the General Manager arranges organizations, schedules appointments, arranges meetings, organize travel plans, and facilitates business meetings of commu
Reference
05b7669c-f17b-43db-949d-4e69865e0cba
Expiry Date
01/01/0001
Salary
Location
Novotel Madrid Campo de las Naciones, Madrid, Spain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Madrid
Job Category
Administration & Support
Description
Welcome to a job that allows you to be at the heart of the life of a hotel and to open the doors to a fulfilling daily life within an international group. Your missions: You ensure a personalized and
Reference
c9aec819-0747-49d0-9ff6-510e2a69fff9
Expiry Date
01/01/0001
Salary
Location
Novotel Hyderabad Airport, Hyderabad, India
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Hyderabad
Job Category
Administration & Support
Description
Primary Responsibilities Business Performance Support the annual budgeting process and financial forecast for the operations departments Ensure that all operations departments are maximizing revenue a
Reference
83b9bbb6-0ad0-4f81-bba9-c7a12db945f9
Expiry Date
01/01/0001
Salary
Location
Sofitel Brussels Europe, ETTERBECK, Belgium
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Internship
Locations
Belgium
Job Category
Administration & Support
Description
ORGANISATION: Rapporte au responsable du service financier.OBJECTIF: Traitement des données. Contrôle, analyse, interprétation et commentaires. Passe les commandes, coordonne celles-ci et les livraiso
Reference
51111d64-ad3d-434b-bbe2-2f06db386b2d
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Administration & Support
Description
Title: Complex Assistant Controller Reports To: Controller, Regional Controller Supervises: One to three accounting clerks General Purpose: Supervise and coordinate the Accounting Operations in the h
Reference
f30a41df-df91-4bb7-ac44-5bcc3a6613e3
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Durham, Durham, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Durham
Job Category
Administration & Support
Description
Title: Staff Accountant Reports To: Controller Supervises: Accounting Coordinator(s) General Purpose: Supervise and coordinate the Accounting operations in the hotel to ensure accurate, timely and con
Reference
f158bf4e-c2ae-4bd0-bc98-f8664940d529
Expiry Date
01/01/0001