Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®
Job Description
- Manage the General Manager’s calendar, appointments, meetings and priorities.
- Coordinate business travel, accommodation, transportation and detailed itineraries.
- Screen and prioritise incoming calls, emails, correspondence and meeting requests with sound judgement and discretion.
- Prepare professional correspondence, reports, presentations, meeting agendas and minutes.
- Coordinate communication between the General Manager, department heads, owners, corporate and regional offices, and external stakeholders.
- Act as the primary point of contact for the Executive Office and represent it professionally.
- Track decisions, assignments and deadlines, following up with responsible leaders to ensure timely completion.
- Anticipate the General Manager’s requirements and proactively address administrative and operational needs.
- Coordinate VIP arrivals, official visits, executive meetings, hotel events and leadership activities.
- Maintain confidential records, contracts, correspondence and other sensitive business documents.
- Prepare and reconcile expense reports and support other Executive Office administrative requirements.
- Maintain organised and up-to-date physical and electronic filing systems.
- Support the preparation of management reports, business reviews and operational presentations.
- Coordinate team events, off-site meetings, celebrations and special projects.
- Build effective relationships across departments and promote seamless cooperation throughout the hotel.
Qualifications
- Bachelor’s degree in Business Administration, Hospitality Management, Languages or a related field.
- Minimum of 2–3 years of experience as an Executive Assistant, Personal Assistant or Executive Secretary, preferably within a five-star hotel or international organisation.
- Previous experience supporting a General Manager or senior executive is preferred.
- Excellent command of written and spoken English and Arabic.
- Strong proficiency in Microsoft Office, particularly Outlook, Word, Excel, PowerPoint and Teams.
- Excellent organisational, communication and time-management skills.
- Strong ability to prepare professional correspondence, reports, presentations and meeting minutes.
- High level of confidentiality, integrity and professional discretion.
- Proactive, detail-oriented and capable of managing multiple priorities in a fast-paced environment.
- Professional appearance, positive attitude and strong interpersonal skills.
- Flexible, resourceful and able to work independently while collaborating effectively across departments.
