E-Commerce Manager

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Position Overview: As the E-Commerce and Retail Support Manager at The Plaza, you will play a pivotal role in driving our commitment to exceptional customer service and operational excellence. You will oversee inventory flow, optimize the e-commerce platform, and ensure a seamless shopping experience for our guests. Your expertise in retail operations and e-commerce will be crucial in enhancing our online and in-store presence.

Compensation: $70,000 - $80,000 Annual Salary

Summary of Responsibilities: Reporting to the Director of Retail, your key responsibilities will include:

Tasks and Responsibilities:

• Onsite Retail Support: manager support to hourly staff during store hours including covering for breaks and being onsite until store close. Assisting with hotel guest and inter-department requests. Stock and inventory system support for back of house as needed during heavy shipping periods.  
• Inventory Management: ensure proper inventory for fast selling product and implement an exit strategy for slow selling product.
• E-Commerce Oversight: Audit the online store to ensure accurate product listings, pricing, and inventory levels, while updating the e-commerce website to enhance user experience.
• Business Analysis: Partner with the Retail Team to monitor and analyze business trends, managing inventory flow and sell-through rates. Communicate actionable insights to the Operations Team.
• Vendor Relations: Maintain strong vendor relationships through accurate invoicing, Purchase Order requests, and consistent communication.
• Buying Process Advisory: Provide insights into the buying process, utilizing historical data, reports, and customer feedback to influence inventory levels and sales strategies.
• Operational Efficiency: Make recommendations for improvements within the stores and e-commerce platform to achieve operational efficiencies.
• Customer Service Excellence: Ensure high standards of customer service are maintained both in-store and online, responding promptly to customer needs.
• Financial management: Managing controllable costs, tracking expenses, and running reports on sales, profitability, and costs

Skills and Competencies:

• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving abilities and decision-making capabilities.
• Proficient in time management, delegation, and multitasking.
• Computer and POS proficiency, with a focus on e-commerce platforms.

Requirements:

• Physical ability to sit and stand for extended periods, and to move and handle projects up to 50 pounds throughout the retail outlets.
• Flexibility to work varied hours/days based on business needs.
• Effective verbal and written communication skills.
• Proficiency in hands-on management and maintenance of e-Commerce websites and portals
• Comprehensive understanding of e-commerce dynamics, encompassing marketing strategies, product development, competitive analysis, consumer insights, industry trends, and usability principles
• Familiarity with web design principles and meticulous attention to detail

Qualifications:

• Previous leadership experience in retail required.
• Proficiency in Microsoft Windows applications and/or Point of Sales systems required.
• University/College degree in a related discipline preferred.
• Revenue-driven mindset with a focus on results.
• Previous experience in the hotel industry is an asset.
• Professional presentation and demeanor.
• Strong interpersonal and problem-solving abilities.
• Highly responsible, reliable, and able to thrive in a fast-paced environment.
• Ability to maintain focus on guest needs, remaining calm and courteous at all times.
• On-site presence required, remote work not applicable
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Desired Qualifications:

• Exceptional communication and collaboration abilities
• Capability to prioritize and oversee multiple projects concurrently
• Self-motivated individual with demonstrated ability to excel both independently and within a team setting
• Discern and advocate for effective practices concerning inventory management, pre-orders, and pricing strategies

Physical Aspects of Position (include but are not limited to): 

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

All your information will be kept confidential according to EEO guidelines.