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  1. Full-Time
  2. Permanent
  3. FAIRMONT
  4. Retail

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The Plaza - A Fairmont Managed Hotel, New York, United States

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REF47954A

E-Commerce Manager

Region

Luxury & Lifestyle


This vacancy has now expired. Please see similar roles below...


Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/


Job Description

Position Overview: As the E-Commerce and Retail Support Manager at The Plaza, you will play a pivotal role in driving our commitment to exceptional customer service and operational excellence. You will oversee inventory flow, optimize the e-commerce platform, and ensure a seamless shopping experience for our guests. Your expertise in retail operations and e-commerce will be crucial in enhancing our online and in-store presence.

Compensation: $70,000 - $80,000 Annual Salary

Summary of Responsibilities: Reporting to the Director of Retail, your key responsibilities will include:

Tasks and Responsibilities:

  • Onsite Retail Support: manager support to hourly staff during store hours including covering for breaks and being onsite until store close. Assisting with hotel guest and inter-department requests. Stock and inventory system support for back of house as needed during heavy shipping periods.  
  • Inventory Management: ensure proper inventory for fast selling product and implement an exit strategy for slow selling product.
  • E-Commerce Oversight: Audit the online store to ensure accurate product listings, pricing, and inventory levels, while updating the e-commerce website to enhance user experience.
  • Business Analysis: Partner with the Retail Team to monitor and analyze business trends, managing inventory flow and sell-through rates. Communicate actionable insights to the Operations Team.
  • Vendor Relations: Maintain strong vendor relationships through accurate invoicing, Purchase Order requests, and consistent communication.
  • Buying Process Advisory: Provide insights into the buying process, utilizing historical data, reports, and customer feedback to influence inventory levels and sales strategies.
  • Operational Efficiency: Make recommendations for improvements within the stores and e-commerce platform to achieve operational efficiencies.
  • Customer Service Excellence: Ensure high standards of customer service are maintained both in-store and online, responding promptly to customer needs.
  • Financial management: Managing controllable costs, tracking expenses, and running reports on sales, profitability, and costs

Qualifications

Skills and Competencies:

  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving abilities and decision-making capabilities.
  • Proficient in time management, delegation, and multitasking.
  • Computer and POS proficiency, with a focus on e-commerce platforms.

Requirements:

  • Physical ability to sit and stand for extended periods, and to move and handle projects up to 50 pounds throughout the retail outlets.
  • Flexibility to work varied hours/days based on business needs.
  • Effective verbal and written communication skills.
  • Proficiency in hands-on management and maintenance of e-Commerce websites and portals
  • Comprehensive understanding of e-commerce dynamics, encompassing marketing strategies, product development, competitive analysis, consumer insights, industry trends, and usability principles
  • Familiarity with web design principles and meticulous attention to detail

Qualifications:

  • Previous leadership experience in retail required.
  • Proficiency in Microsoft Windows applications and/or Point of Sales systems required.
  • University/College degree in a related discipline preferred.
  • Revenue-driven mindset with a focus on results.
  • Previous experience in the hotel industry is an asset.
  • Professional presentation and demeanor.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible, reliable, and able to thrive in a fast-paced environment.
  • Ability to maintain focus on guest needs, remaining calm and courteous at all times.
  • On-site presence required, remote work not applicable
  •  

Desired Qualifications:

  • Exceptional communication and collaboration abilities
  • Capability to prioritize and oversee multiple projects concurrently
  • Self-motivated individual with demonstrated ability to excel both independently and within a team setting
  • Discern and advocate for effective practices concerning inventory management, pre-orders, and pricing strategies

Additional Information

Physical Aspects of Position (include but are not limited to): 

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

All your information will be kept confidential according to EEO guidelines.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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