Duty Manager

A beautiful destination in West Java. Away from the hustle and bustle of the big city, yet close to Bogor and Puncak and only an hour’s drive from Jakarta. Pullman Ciawi Vimala Hills Resort Spa & Convention is the first Pullman Resort in Indonesia, designed with comfort in mind. The perfect choice for a dinner party, weekend getaway, family vacation, or even a company team building program, in a calming environment.

In addition to the greenery with the natural beauty of Indonesia, the view of Mount Salak also adorns wildlife. Guests can enjoy the charm of nature from various places in the Pullman Resort area, including from the restaurant, bar, swimming pool, meeting rooms, fitness center and of course from every luxurious room, suite and villa. Forget the need for an executive lounge because this resort provides many exclusive places, ensuring a premium experience.

We are seeking a dynamic and experienced Duty Manager to join our team in Bogor, Indonesia. As a Duty Manager, you will play a crucial role in overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and leading our dedicated staff.

• Manage and coordinate all aspects of hotel operations during your shift, including front office, housekeeping, and food & beverage departments
• Ensure the highest standards of customer service are maintained throughout the hotel
• Lead, motivate, and mentor team members to achieve performance goals and maintain a positive work environment
• Handle guest complaints and concerns promptly and professionally, ensuring guest satisfaction
• Monitor and maintain safety and security procedures for guests and staff
• Oversee check-in and check-out procedures, room assignments, and guest inquiries
• Manage inventory and supplies, ensuring cost-effective operations
• Prepare and analyze daily reports on hotel performance metrics
• Collaborate with other department heads to streamline operations and improve overall efficiency
• Implement and enforce company policies and procedures
• Assist in developing and implementing strategies to increase revenue and guest satisfaction

• 2-3 years of experience in a supervisory role in the hospitality industry
• Bachelor's degree in Hospitality Management or related field (preferred)
• Proven track record of exceptional customer service and interpersonal skills
• Strong leadership abilities with experience in team management and development
• Excellent organizational and time-management skills
• Advanced problem-solving abilities and a proactive approach to challenges
• Proficiency in hotel management software systems, including Opera (preferred)
• Fluency in English and Bahasa Indonesia
• Current C-Class Manual Driver's License
• Approved Manager License and Responsible Service of Alcohol (RSA) certification, or willingness to obtain
• Flexibility to work on a rotating schedule, including evenings, weekends, and holidays
• Ability to remain calm and make sound decisions under pressure
• Detail-oriented with a commitment to maintaining high standards of quality and cleanliness
• Strong financial acumen and ability to analyze performance metrics