Director Talent & Culture

he Position

Has overall responsible for Talent & Culture Management of Sofitel Tour blanche (recruitment & selection, training & development, compensation & benefits, union management and employee engagement) to support the hotel’s business objectives. 

KEY ROLES & RESPONSIBILITIES

• To assess organizational needs, develop aligned T&C solutions and implement strategies in the areas of Human Resources Administration, Compensation and Benefits, Employee Welfare, Safety and Health, Employee Communication, Industrial Relations, Training and Development, Performance Management and Career Development in accordance with national industry and brand standards, laws and customs, and ensuring that they are complied with by other departments
• Develops and proposes plans relating to present or future manpower requirements of the Hotel to ensure that the Hotel is correctly staffed according to the projected level of business
• Liaises with employment agencies, educational institutions, government bodies etc., for staff and possible sources of recruitment
• Assesses and evaluates prospective employees
• Formulates and recommends a sound wage and salary system, which facilitates the attracting and retaining of staff.
• Identifies, prioritizes and meets the short and long term training and development needs of the Hotel.
• Reviews the recommendations of staff promotions and career development by respective ExCo/Department Head for the General Manager’s approval.
• Represents the Hotel in collective bargaining and contacts with labour organizations and employee representations.
• Directs the Hotel’s employee events and social and recreational activities.
• Directs the Hotel’s employee recognition programmes.
• Edits the staff newsletters and other in-house staff publications.
• Ensures the dissemination of information to staff in the most effective manner
• Acts as an internal consultant in providing advice and guidance in the management and resolution of grievance and disciplinary issues.
• Assists in the preparation and accomplishment of goals for the Department.
• Keeps confidential matters/knowledge in strict confidence
• To promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect and fun.
• To assist Departmental Leaders and Senior Managers with the development of specific action plans to address issues and concerns identified in colleague feedback.
• To effectively manage the annual HR budget
• To balance operational, administrative and Colleague needs.

PERSONAL ATTRIBUTES

• Demonstrate leadership qualities to build strong employee engagement
• Strong interpersonal skills and attention to detail
• Ability to work independently
• Good communicator with fluency in English and french and ability to communicate in a local language where the hotel operates 
• Proven organizational skills, able to set and meet deadlines as well as follow-through
• Good understanding of what it takes to build a strong service culture
• High integrity and ability to keep confidentiality
• Executive presence – self-assured exuding quiet confidence and humility

QUALIFICATIONS

• Master’s degree with specialization in human resources from a reputable university

EXPERIENCE

• Minimum 10 years experience in managing Human Resources function in a luxury hotel / hospitality industry.
• Knowledge of local labour law and practices