Director, Operations

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio. 

We are seeking a visionary and results-driven Director of Operations to join our dynamic team at Delano Dubai, United Arab Emirates. As a key member of our executive leadership, you will be responsible for overseeing and optimizing the overall operations of our organization, ensuring excellence in service delivery, financial performance, and team management.

• Develop and implement strategic operational plans to achieve organizational goals and objectives
• Oversee daily operations across multiple departments, ensuring efficiency, quality, and compliance with company policies and industry standards
• Analyze financial data, prepare budgets, and manage resources to optimize profitability while maintaining service excellence
• Lead, mentor, and develop high-performing teams, fostering a culture of collaboration, innovation, and continuous improvement
• Establish and maintain key performance indicators (KPIs) to monitor and enhance operational effectiveness
• Collaborate with other executives to align operational strategies with overall business objectives
• Identify and implement process improvements and best practices to streamline operations and increase productivity
• Ensure customer satisfaction by maintaining high standards of service quality and addressing any issues promptly
• Stay informed about industry trends and market conditions, adapting strategies as necessary to maintain competitiveness
• Manage relationships with key stakeholders, including suppliers, partners, and clients
• Ensure compliance with all relevant regulations and safety standards in operational activities

• Proven experience (minimum 2-3 years) in a senior operational management role, preferably in the hospitality or service industry
• Bachelor's degree in Business Administration, Hospitality Management, or a related field; advanced degree preferred
• Strong business acumen with a deep understanding of financial management and performance optimization
• Exceptional leadership skills with the ability to inspire, motivate, and develop high-performing teams
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making
• Outstanding communication and interpersonal skills, with fluency in English; additional language skills are a plus
• Demonstrated ability to think strategically and execute operational plans effectively
• Proficiency in budget management, resource allocation, and cost control
• Strong customer service orientation with a commitment to maintaining high standards of quality
• Experience in implementing and managing operational best practices and continuous improvement initiatives
• Adaptability to changing market conditions and the ability to drive innovation in operational processes
• Proficiency in relevant software and tools for operational management and data analysis
• Knowledge of industry regulations and safety standards
• Experience in the luxury hospitality sector is highly desirable

Why Join Us:

• Shape the future of an ultra-luxury hotel where your ideas and energy make a big splash.
• Dive into a culture that’s all about growth, collaboration, and having a blast along the way.
• Score sweet perks and benefits that celebrate your rockstar status in hospitality.

Apply Now:
If you’re a dynamic high-flyer eager to make waves in the world of luxury hospitality, we want to hear from you! Send your resume and a compelling cover letter detailing why you’re the perfect fit.