Director of Sales - SO/ Uptown Dubai

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.

ESSENTIAL FUNCTIONS

• Monitor and oversee the sales colleagues (direct reports, if any) on a day-to-day basis, monitoring sales action plans on a regular basis
• Ensure all gusts’ requirements are determined and met.
• Actively promote an awareness of the customer’s requirements throughout the organization.
• Management of the top producing accounts within the segment ensuring that client visitations and entertainment target are met, focusing on high end suite business.
• Ensure that all relevant systems are updated with the client information, production and sales activities.
• Achieve and or exceed the monthly/quarterly and annually established sales targets.
• Handle all daily matters relating to sales operations.
• Continually evaluate the respective markets and their needs, comparing them with existing products and services.
• Recommend to the General Manager necessary sales action plans or procedure revisions to increase production of the various market segments.
• Assist the General Manager with the production of the annual Sales & Marketing Plans, hotel budgets along with the departmental performance plan in line with the team individual targets.
• Advise the General Manager regarding sales progress and booking trends in the respective market segments.
• Responsibility for all industry segments.
• Attends overseas sales trips and road show as required.
• Ensure measurable quality objectives are established and actively participate in review of these objectives (monthly/quarterly and annually).
• Provide constant coaching, counselling and discipline to colleagues to ensure that their capability to meet the needs of the customer and hotel.
• Determine the necessary competence for colleagues and provide the relevant training or other actions to satisfy these needs
• Monitor all incentive programs ensuring that all departments are fully briefed and aware of their roles and responsibilities with these programs.
• Achieve and exceed budgeted room nights and revenue goals annually.
• Utilize the marketing plan in order to uncover new and potential business.
• Ensure accuracy for forecasting of revenues with most updated information.
• Assist Sales/Catering/Convention services in obtaining necessary customer information and closing business, as requested.
• Participate in daily/weekly Revenue meeting, sales strategy meeting, pre-convention meetings

At SO/ Uptown Dubai we do more than just deliver a service. We endeavour to think big, go beyond expectation to make a positive impact that creates an unforgettable experience for our guests and our teams. We’re all expected to show initiative, empowerment and willingness to provide a wide range of services that guide guests throughout their stay at SO/. Whether it is to address guests’ enquiries, preparing reports, operations or just sharing with a guest what is hot in Uptown, from a guest’s perspective every exchange should feel seamless and effortless.

At all levels and positions within our organization, our success is incumbent on a set of behaviours each of us are committed to. These include adhering to company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards. Because we’re an avant-garde and stylish brand, we’re also passionate about maintaining a professional uniform, personal appearance, and bespoke communications. There is no room for ego: come as you are, humble and kind. At SO/ we work hard, but make it fun.

You will constantly be on the move, walking about and being hands-on. You might even need to lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance. Most of all, our aim is to do things right, not just the first time but every single time to the benefit of our guests, our hotel and each other because we’re all in it together!

 Our successful Banquet Assistant Manager has:

• At least 2 years’ experience in a high-volume banquet operation
• Great conversational skills and teamwork-oriented
• Positive outlook and outgoing personality
• Enjoy elevating the status quo 
• Oasys / Opera and other hotel operations systems is a plus.

Ennismore brings together talented teams, from unique brands, to create a culture that is entrepreneurial and purpose-driven in everything we do. We’re the fastest-growing lifestyle hospitality company, and we’re not slowing down. We’re expanding into new countries and cities, creating exciting opportunities.

Inspiring Discovery

Our purpose is to Inspire Discovery for our guests, but we also look to inspire our teams. We inspire our teams to discover their best self through learning opportunities, to grow and to be inspired to make a positive impact on local communities.

Inclusive Culture

Our culture is purpose-driven, dynamic and inclusive which puts our community at the heart of everything we do. We’re open minded, we celebrate difference, welcome diversity of thought and accept people for who they are, allowing them to bring their whole self to work.

Global Perks

Being part of the Ennismore family comes with some incredible perks, including everyone’s favourite, our global discounts programme with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.