Director of Sales ( Mumbai )

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

• Job Location will be Mumbai based
• Responsible of leading, directing and motivating the Sales team to ensure yearly sales budget is achieved and surpassed.
• Responsible for implementing management standards and quality guidelines in the Department set by the Director of Sales & Marketing.
• To assist the Director of Sales & Marketing in the preparation of the yearly revenue & expense budget.
• To actively lead the Department’s financial and administrative activities to ensure that yearly revenue budgets are surpassed.
• To assist DOSM and DRM with accuracy of revenue forecasting with most updated segments and market information.
• Responsible for Room Sales of managed accounts in MICE segment including all group bookings in both rooms and banqueting.
• With the guidance of the Director of Sales & Marketing, lead the Sales team’s financial, administrative and operational procedures to ensure the annual revenue and expense budgets are achieved.
• To prepare accurate administration reports such as sales call schedules, sales call reports, month-end and other reports are submitted on time to DOSM.
• To ensure each member of the Sales team is enrolled in Accelerate Program, each is aware of their incentive goals and updated with their monthly achievements.
• To set key performance indicators linked to budget and holding the sales team accountable for results.
• To review performance of the sales team, commending strengths and pointing out areas for improvement.
• To manage the top producing accounts within the MICE segment ensuring targets are met.
• To conduct sales calls with the team.
• To implement strategies to run the Sales team in an effective and efficient manner.
• To assist Credit Department in following up all outstanding balances of accounts in a timely manner.
• To encourage the sales team to cross sell other AccorHotels properties.
• To organize team building activities to promote team work and camaraderie in the Sales team.
• To ensure the Sales team has great relations with all AccorHotels Global Offices.
• To personally meet and greet all site inspections in the hotel.
• To lead the team in increasing the group conversion ratio of the hotel.
• To be updated of all market trends and consult the DOSM for possible actions.
• To be knowledgeable of all fire, health, safety, emergency and security procedures in the hotel.
• To represent the hotel in trade shows, road shows and business trip to build and maintain strong relationships with clients.
• To empower the team to take initiatives in their current roles.
• To constantly guide the Sales team, ensuring they are motivated, inspired and loyal.
• To build trust and team work among team members.
• To assist the Director of Sales & Marketing in recruiting new and developing talents in the team.
• To be a good example to all team members in terms of work & life balance, time management and quality of work.
• To train, coach and develop the team.
• To recognize and celebrate the success of team members in a timely manner.
• To implement duties, projects and other assignments assigned by the DOSM.

Personal Attributes

• Excellent understanding of luxury market
• Excellent understanding of all hotel departments
• Professional sales and presentation skills
• Knowledge of basic accounting, math skills and analytical capabilities required.
• Extensive knowledge of sales skills and revenue management
• Ability to assess/evaluate employee’s performance fairly.
• Must have strong interpersonal skills with attention to details
• Strong written and verbal communication skills
• A leader with a positive attitude
• Strategic thinking combined with the ability to move strategy to action
• Problem solving skills
• Managerial / Leadership skills
• Self-motivated, creative and confident, with a highly energetic personality
• Creative, independent, and manages stress gracefully
• Ability to meet deadlines consistently
• Pro-active and taking initiative
• Must be organized and ability to work and follow systems and procedures
• Must be adaptable to change of strategy, ideas, systems etc.
• Must be guest service oriented
• Proficiency in organizational planning with the ability to multi-task

• Minimum 5 years experience in sales position, preferably at an international luxury 5 star hotel
• Degree/Diploma in Hotel Management / Business Administration
• Strong knowledge of Opera & Microsoft Office
• Understands the local culture and have worked in the region
• Fluency in English, written and spoken, is preferred

Benefits

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.