Director of Revenue

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

What do we expect from you?

Reporting Directly to the General Manager, the Director of Revenue is accountable for maximizing Hotel Revenues across rooms, F&B outlets, meetings and events, spa etc. 

JOB DESCRIPTION

The Director of Revenue Management is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The DRM establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers and supporting the hotel's brand positioning and image. The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the Commercial Strategy team, as well as other corporate and ownership entities. In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit. The role identifies and mentors RM talent in the hotel.

Responsibilities

· Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.

· Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel.

· Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.

· Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics

· Participates in the annual budget process and produces long term projections, as required.

· Actively participates in ownership conversations and presentations.

· Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.

· Chairs and prepares materials for the weekly Revenue Management Meetings, following Brand guidelines.

· Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.

· Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.

· Directs and manages all channel distribution strategies. Evaluates new business opportunities related to booking channels.

· Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets.

· Together with the Marketing team, manages performance reviews with OTA/CTO partners, keeping up-to-date on each partner’s distribution options and extranet maintenance, to ensure optimal display of the hotel. Evaluates extranet enhancements.

· System owner for RMS, CRS (ORS and TARS), Rate shopping system, TravelCLICK products and hotel specific platforms. Responsible for data quality and system hygiene, following Accor standards, recommendations and procedures.

· Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.

· Oversees relationship with GRC and Distribution services teams.

· Maintains relationships with local market competitors to keep informed of trends and news.

· Motivate, lead, coach, and manage all aspects of team members’ performance towards achieving exceptional guest service and employee satisfaction results.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

  · Strong communication skills, both verbal and written

  · Dynamic can-do attitude

  · Strong analytical skills and attention to detail

  · Presents a professional and polished appearance

  · Effectively deal with guests and other team members

  · Previous reservation experience is highly preferred

  · Experience with Ideas G3 RMS, Opera PMS, Passkey, Delphi or Opera Sales and Catering preferred

  · Possessing the trait of being organized and multi-tasking

  · Ability to complete work within given deadlines

  · Maintain confidentiality of proprietary information and protect company assets

   

  Physical Demands

  · This position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, walking, lifting and carrying up to 20 lbs.

  · Perform other reasonable job duties as requested.

   

  Required Education and Experience

  · Bachelor's degree in Hotel Management, Accounting, Finance, or Mathematics preferred

  · Minimum 2 years of Revenue Management experience

Your team and working environment:

•  If creating memories and being part of an exceptional guest experience appeals to you, perhaps you would be interested in joining the outstanding team of hospitality professionals at The Fairmont New Orleans. 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.