Director of Operations

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

• Reporting into the General Manager Delegate oversees the day to day operations of the hotel in accordance with company standards, mission statement, vision and values. This position acts as a primary strategic business & operational leader of the hotel with responsibility for all aspects of the operations departments like Front Office, Housekeeping, F&B, Culinary, Engineering, Spa and Security and also ensure the guest and employee satisfaction. Furthermore, this position is responsible for the development, implementation and monitoring of financial and operational plans for the hotels while, managing, growing and fostering positive owner relations and maximizing performance. 

• Director of Operations is responsible for the direct supervision of the hotel’s executive committee of Rooms, F&B, Engineering, Spa and Security and the indirect supervision of all hotel employees. The Director of Operations has ultimate responsibility for the overall satisfaction and achievement of the hotel’s goals. 

• Discuss with General Manager Delegate and establish operating budget and financial forecast for the hotel 

• Lead and guide the budgeting process of individual department and adhere to the established guidelines 

• Analyze monthly P&L and month-end reports, identify deviation from business plan goals 

• Executes F&B Marketing, Upselling, and operational activities, producing results that meet or exceed the hotel’s budgets 

• Efficient operation and cost control of all hotel departments and facilities 

• Hold daily Operations and Monthly Management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for all departments 

• Prepare and submit weekly reports to General Manager Delegate 

• Be ready and responsible for any job, which may be assigned by the Management. 

• Understand and enforce our “Guest Essentials”, vital to providing a consistent and distinctive brand experience for guests. 

• Strive for operational excellence and a company culture of continuous improvement and sustainability 

• Manage and establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative. 

• Follow appropriate protocol in communicating with the appointed Owner’ representative and keep General Manager Delegate informed of such communications 

• Lead and guide the concern Executive Committee team in driving the hotel revenue for all revenue centers to achieve goals and objectives set 

• Survey and analyze competition, market trends, guest mix and needs. Evaluate and recommend appropriate product/service and operational changes as necessary 

• Ensure compliance with licensing laws, health and safety and other statutory regulations in your respective areas and departments 

• Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives 

• Communicate in an effective and timely manner with General Manager Delegate which require his/her attention 

• Act as an Accor Heartist aiming to enhance the company image and market reputation. 

• Comply with established guidelines on the hotel organizational structure and reporting lines 

• Be visible around the hotel and show an active interest in our employees’ welfare 

• Experience of handling large inventory of 500+rooms will be an added plus 

• Self-driven individual, with a pro-active and positive approach to change. 

• 12 to 15years ’hospitality experience in Luxury space including minimum 2 years in managing a hotel in similar capacity 

• Functional specialist with high level of business acumen and operational understanding. 

• Strong process orientation; 

• Strong Leadership abilities and organizational skills; 

• Entrepreneurial, thinks out of the box; 

• Excellent Communication, Presentation, influencing & negotiation skills. 

• B.H.M or M.B.A graduate from reputed institute