Director of Operations - Fairmont Agra

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

WHAT YOU WILL BE DOING:

• Supports General Manager in managing operations to ensure property specific objectives are achieved.
• Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations.
• Supervise and give strategic direction to manage operations of food & beverages division, Front Office, Housekeeping.
• Ensures the core elements of the Catering & Sales strategy are aligned with operations to produce the desired results.
• Ensure guest oriented & innovative operations approach to ensure high standard of services for guests.
• Drive Voice of Guest Score and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results.
• Identify Market needs to Hotel Guests & local market. Monitor and analyze the activities and trends of competition Hotels.
• Ensures that Hotels deliver quality of products and services to meet or exceed the expectations of the brand’s target.
• Demonstrates an understanding of owner priorities.
• Act as an Accor Ambassador aiming to enhance the company image and market reputation.
• Facilitate business synergies to ensure consistency & quality of operations.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Strong process orientation;
• Excellent in Public Relations & Communication Skills.
• Strong Leadership abilities and organizational skills;
• Entrepreneurial, thinks out of the box;
• Able to drive change and look for operational efficiencies/synergies across the network
• Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
• Minimum 8 to 10 years of progressive luxury hotel experience of which at least 2 to 3 years in similar role.
• Strong Operational/Technical Knowledge.
• Successful pre-opening experience would be an added advantage.

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities