Duty Manager

We have an exciting opportunity available for the position of Duty Manager. Are you looking for the next step to learn everything about the operational departments within a hotel? Do you aspire to become an Operations Director or Hotel Manager but feel you’re not quite there yet? If you're open to a new challenge in a hotel with 610 rooms, various F&B outlets, and a Convention Centre of over 1,000 m2, then the role of Duty Manager might be perfect for you!

What does a day as a MOD look like?
In this role, you ensure that guests have a fantastic experience in our hotel during either the morning or evening shift. You are the go-to person for our guests and provide optimal service by performing Guest Relations activities. No day is the same. You'll interact with many guests staying at the hotel. Sounds great, right? If you're interested, read on ;-).

• You analyze guest reviews and ensure that each one receives a response.
• You see every complaint and issue as an opportunity to improve our service.
• You make sure our ALL members feel at home in our hotel.
• You engage with department heads and help them improve work processes.
• You also take responsibility by conducting safety rounds and taking charge during crisis situations.

What do we offer?

• A salary in scale VI (starting at € 2,699.15).
• 25 vacation days per year based on a full-time contract and 8% holiday pay.
• An ALL Heartist Card for discounts at our Accor hotels worldwide.
• Countless development and training opportunities within Accor.
• Travel allowance for a minimum of 5 kilometers per single journey.
• Mandatory participation in the Accor pension scheme and daily use of lunch or dinner in the staff canteen.
• 24/7 access to our gym with the latest Technogym equipment.

What do you bring?
We are looking for a service-oriented colleague who can effectively respond to the unexpected turns of the day and handle tasks independently. You are decisive and persuasive. Furthermore, you recognize yourself in the following points:

• Proactive
• A team player
• Stress-resistant
• Excellent social and communication skills
• Discreet
• Additionally, you are flexible and available to work morning, afternoon, and evening shifts.

Interested?
Are you interested in this position? Then we would love to meet you! Apply with your CV and motivation and we might see you soon for a cup of coffee!

Acquisition in response to this advertisement is not appreciated.