Director of Housekeeping

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•Responsible for overall cleanliness of guest rooms, public areas and back of house.

•Prepare preventative maintenance management report and management information reports.

•Work closely with Front Office and Engineering Teams to block rooms for necessary maintenance.

•Hands on training and development of the current housekeeping management team; training for newly-recruited staff.

•Conduct daily Room Reconciliation to ensure no discrepancy.

•Focus on achieving guest satisfaction targets and team member’s satisfaction goals.

•Develop and implement Housekeeping systems and procedures.

•Ensure close monitoring of room cleaning productivity.

•Constantly monitor staff performance in all phases of service and job functions, ensure all procedures are carried out to departmental standards and rectify any deficiencies with respective personnel.

•Prepare and control annual Housekeeping Budget and review P&L report comparing the forecast every month.

•Manage employee schedule according to occupancy & forecast.

•Ensure the proper handling and control of lost and found items.

•Conduct regular inspections of rooms, public areas and laundry, ensuring standards of cleanliness is maintained at all times.

•Ensure all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with appropriate welcome and other amenities.

•Manage employee uniforms.

•More than 10-year experience in a similar role; managing the hotel-employed housekeeping team.

•Professional level of verbal & written English communication and interpersonal skills; spoken Japanese skills is desirable

•Skilled in operating computers, MS Office and PMS

•Strong working knowledge of all Housekeeping functions.

•We can assist in securing work visa for qualified foereign applicants.

Swissôtel Nankai, Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway’s Namba Station offering direct train access to Kansai International Airport and all major tourist attractions such as Kyoto, Nara and Kobe are within easy reach. The 36-storey tower has 546 well-appointed guestrooms, including 42 Executive floor rooms and 28 suites with upgraded amenities including Swiss Executive Club Lounge access, ensure an unrivaled experience with the ultimate amenities and in-room technology. Pürovel Spa & Sports offers a selection of spa treatments, fully equipped gym, jacuzzi, sauna and indoor swimming pool.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.