Destinations Coordinator

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, 401K, Direct Deposit etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

DESTINATION COORDINATORS – On Call

A smile and helping hand is what our Guests will experience as you personally greet them!

The Destination Coordinators would provide accurate information on topics of history, folklore of the Native American and Mexican cultures, geography, geology, flora and fauna, to recommendations for shopping, restaurants, museums, golf courses, special events, and statewide attractions. Our coordinators escort groups on varied activities, such as horseback riding, jeep or hummer tours, mountain biking, river rafting, hiking, team-building and shopping. 

As a Destination Coordinator with Fairmont Hotels & Resorts, your knowledge of not only the hotel, but the local area and the professionalism you display will create a sense of “welcome” like no other.

Summary of Responsibilities:

• Reporting to the A&E Logistics Manager, responsibilities and essential job functions include but are not limited to the following:
  • Certified Tour Guides - escort groups or individuals on activities
  • Airport Meet and Greet Guides -  meet, greet, and direct individuals from groups of all sizes to the appropriate baggage claim, transportation service, and assist with any travel issues such as lost luggage, delayed flights, etc.
  • Airport Leads coordinate the “meet and greet" staff and transportation
  • Certified Step On Guides (Docents) - provide commentary on tours throughout the state, for day tours and overnight tours alike
  • Registration Desk Staff
  • Group Departure Coordination
  • Consistently offer professional, friendly and engaging service
  • Follow department policies, procedures and service standards, including all safety policies 
  • Other duties as assigned

Qualifications:

• Previous customer related experience an asset
• Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view: http://www.scottsdaleprincess.com/Meet/Grooming-Guidelines
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

 Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift
• Long periods of time on feet
• Normally outdoor or off site work
• Occasionally lifting and carrying up to 30 lbs

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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