Credit Manager

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• Special Responsibilities and Duties  Establish and maintain local credit policies and procedures regarding billing, collection, credit cards, inquiries, cheque cashing, etc.,  Investigate fully all requests for billing and function as final authority over credit approval.  Review with the Assistant Controller all accounts, which are over 30 days and implement collection procedures for such accounts in accordance with established corporate guidelines.  Maintain a report showing all groups and local catering events that are coming to the hotel within the next thirty (30) to sixty (60) days. And then work with the appropriate managers to ensure all deposit requirements are being met and that all clients either have approved direct billing or are fully pre-paid before their events.  Inspect all in-house accounts to ensure adherence to the hotels’ credit policy; assist with the collection efforts of these accounts where necessary

• Review all requests for credit and approve as appropriate according to the in-house credit policies. Communicate approval or non-approval to the appropriate managers.  Ensure compliance with advance deposit policy.  Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks, and be willing to accept assignments on an as needed basis, in order to promote teamwork.  Must have a thorough working knowledge of all corporate policies and procedures as they relate to credit and receivables.  Must have a commitment to follow all local and corporate policies and procedures as they relate to credit and receivables.  Must work in a safe, prudent, and organized manner.  Pursue and collect delinquent accounts, as outlined in the Policy and Procedures Manual.  Notify the Controller on the status of uncollectible accounts and refer delinquent accounts to a collection agency.  Ensure prompt and accurate billing of current and aged accounts with efficient follow-up procedures. Document all collection efforts in the client file or in the accounts receivable system.  Prepare necessary month end accounts receivable reports for corporate office and hotel management.  Prepare bad debt documentation as required per the Policy and Procedures for write-offs.  Maintain an up-to-date collection activity log for delinquent and uncollectible accounts.  Maintain a close working relationship and communicate with the Sales, Catering, Conventions, and Front Office departments.  Maintain credit histories, original approved written requests for credit and other records for regular hotel accounts.  Write off or adjust un-collectable accounts after approval by the Director of Finance and Assistant Director of Finance according to established corporate guidelines.  Review the Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager

Qualifications:

• Bachelor's degree in business administration, finance, or a related field.
• 5+ years of experience in a credit management role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in the use of Microsoft Excel and accounting software.