- Full-Time
- Permanent
- SWISSOTEL
- Rooms
__jobinformationwidget.freetext.LocationText__
25 HOURS 25HOURS NEOM MOUNTAIN LODGE, Mecca, SA
__jobinformationwidget.freetext.ExternalReference__
REF10189D
Concierge Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
“A passion for perfection”
Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.
Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.
Swissôtel Al Maqam is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram.
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Greets and registers guests, provides prompt and courteous service, and maintains/closes out guest accounts while standing at the Concierge, Front Desk, utilizing a computer, to meet the high standard of quality.
Key Roles & Responsibilities, Including the following:
- Responsible for providing personalized solutions to all guests needs and requests.
- To greet, welcome and farewell guests pleasantly and professionally.
- Required to demonstrate a pleasant and approachable demeanor during daily duties, has a guest centric approach in service delivery, embody a spirit of teamwork and a sense of responsibility to uphold the Swissotel Al-Maqam Mecca.
- To complete the registration process by accurately verifying, inputting, and retrieving information.
- To promptly answer the telephone and respond to all guests inquiries with accurate information.
- To be familiar with all the facilities and services offered.
- To be timely, accurate and courteous during all interaction with guests.
- To close guest accounts at time of checkout with assertion and satisfaction and in the event of dissatisfaction, negotiate compromise.
- To keep uniform neat and clean and be well groomed.
- To work closely with bell staff to ensure smooth arrival and departure of guests
- To be punctual and have excellent attendance.
To offer assistance to all guests in making reservations and arrangements for dining...,activities and tours; for example, limousine services, theatre tickets, sporting events
To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures
To log reservations, create confirmations and itineraries, provide information and be well versed
All other duties as assigned
Your team and working environment:
Abraj Al-Bait Towers, located near the Haram and the Kaaba
Hospitality employees worldwide making this a great place to develop lifelong connections
- Prior experience working with Opera or a related system
- Fluency in English
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Novotel Fujairah, Fujairah, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Fujairah
Job Category
Rooms
Description
PURPOSE OF POSITIONTo provide guests and staff laundry services that meets Novotel, ibis, Adagio standards.KEY ROLES & RESPONSIBILITIESProcess laundry by either washing, dry cleaning or pressingFollow
Reference
74724cd1-52ca-49f2-90fd-32164a87777e
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio Access Paris Porte de Charenton, Charenton-le-Pont, France
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ADAGIO
Job type
Permanent
Locations
Charenton-le-Pont
Job Category
Rooms
Description
La vitesse de croisière chez AdagioRelation et satisfaction Client Vous assurez l'accueil et le départ du client, avec prévenance et attention, dans le respect des procédures internes. Vous anticipe
Reference
d84978d5-c606-476a-a427-09bbb5b5062a
Expiry Date
01/01/0001
Salary
Location
Hotel Mercure Salzburg City, Salzburg, Austria
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Austria
Job Category
Rooms
Description
Hier noch ein paar Eckdaten:Vollzeit (5 Tage & 40 Stunden pro Woche)Arbeitszeiten: Frühdienst 06:30-15:00 Uhr / Spätdienst 14:30 – 23:00 Uhr / diverse Zwischendienste (je nach Dienstplangestaltung)Geh
Reference
5d87c2f0-eb39-4036-bc86-7d72409eaa36
Expiry Date
01/01/0001
Salary
Location
Mercure Budapest Korona Hotel, Budapest, Hungary
Experience Level
Associate
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Budapest
Job Category
Rooms
Description
A négycsillagos Mercure Budapest Korona Hotel Housekeeping csapata vár Téged szuper helyen, a Kálvin téren! Ha van némi tapasztalatod Housekeeping Supervisor munkakörben és megfelelsz az elvárásoknak,
Reference
796335a7-b370-42dd-aa6e-66cf8ad76a94
Expiry Date
01/01/0001
Salary
Location
Fairmont Dallas, Dallas, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Dallas
Job Category
Rooms
Description
Fairmont Gold SupervisorAt Fairmont Hotels & Resorts, unparalleled personalized service and luxury await guests of Fairmont Gold, our exclusive 47 room and suite “hotel within a hotel” experience. As
Reference
a6eb20f4-4fa3-4992-bd27-c34b117b93ff
Expiry Date
01/01/0001
Salary
Location
Novotel Mumbai Juhu Beach, Mumbai, India
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Mumbai
Job Category
Rooms
Description
Main Duties:AdministrationEnsure updating of all departmental records pertaining to attendance, duty allocation, extra cleaning, store requisitions, lost & found, mini bar operations, inventories, gue
Reference
9dbf0ad0-1112-4592-b727-c23e9a95023a
Expiry Date
01/01/0001
Salary
Location
Novotel Mumbai Juhu Beach, Mumbai, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Mumbai
Job Category
Rooms
Description
Main Duties:AdministrationLiaise with different departments for smooth and co-ordinated work.Should ensure that the team members are adhering to the Human Resource policies.Customer ServiceProvide eff
Reference
f0b53a32-5a4c-498b-8942-93baf49206cc
Expiry Date
01/01/0001
Salary
Location
Novotel Mumbai Juhu Beach, Mumbai, India
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Mumbai
Job Category
Rooms
Description
Main Duties:FinancialCarry out routine inventories of linen, amenities and minibar supplies as instructed by team leaders.Ensure no wastage / spoilage of supplies and amenitiesUse of all equipment in
Reference
dbaac24c-5257-43f5-8d9a-e35bde6530fa
Expiry Date
01/01/0001
Salary
Location
FAIRMONT FAIRMONT UDAIPUR PALACE, Udaipur, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
General Duties1. Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional leve
Reference
24ae086e-f71a-4753-8c87-58a5950c764b
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON EDINBURGH, Edinburgh, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Edinburgh
Job Category
Rooms
Description
What's in it for you...Become part of a team that’s very passionate about creating great hospitality experiences.Competitive salary.29 days holiday (including bank holidays), pension and life insuranc
Reference
a15c88ff-be52-4603-bb68-f8215380b7e0
Expiry Date
01/01/0001