Cluster Assistant L&D Manager

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

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• Collaborate with the Cluster Director of Talent & Culture to develop and execute the overall learning strategy for the cluster of hotels.
• Conduct training needs analysis to identify learning gaps and development opportunities for Heartists across various departments.
• Plan, coordinate, and facilitate training sessions, workshops, and other learning activities to address identified needs and enhance Heartists' skills and competencies.
• Maintain accurate and up-to-date records of training activities, attendance, and evaluations using the designated administrative systems and files.
• Monitor the effectiveness of training programs through feedback mechanisms and evaluation metrics, making adjustments and improvements as necessary.
• Work closely with department heads and managers to ensure alignment between training initiatives and organizational goals and objectives.
• Provide guidance and support to hotel management and team on learning and development matters, serving as a resource for training-related inquiries and assistance.
• Stay informed about industry trends, best practices, and innovations in learning and development to continually improve training offerings and delivery methods.
• Assist in the development of training materials, manuals, and resources to support ongoing learning initiatives.

• Bachelor's degree in Human Resources, Hospitality Management, Education, or related field.
• Proven experience in a similar role within the hospitality industry, with a focus on learning and development.
• Strong understanding of adult learning principles, training methodologies, and instructional design concepts.
• Excellent communication, presentation, and facilitation skills.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Proficiency in Microsoft Office Suite and learning management systems.
• Flexibility and openness to different projects and initiatives that contribute to the ongoing development and success of our team members and organization as a whole.
• Certification in training and development (e.g., CPTD, CPLP) is preferred but not required.