Cluster General Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking a highly experienced and visionary Cluster General Manager to lead two distinctive  in Tbilisi – the Swissôtel Tbilisi and the Mercure Tbilisi Old Town. This key leadership role requires a dynamic hospitality professional capable of balancing the sophistication of a luxury hotel with the operational agility of a midscale brand.

As Cluster General Manager, you will be responsible for driving performance, operational excellence, and exceptional guest experiences across both properties, while fostering a culture of excellence, innovation, and collaboration.

Key Responsibilities

• Lead and execute strategic initiatives to drive revenue, profitability, and market share.

• Oversee daily operations across both hotels, ensuring brand integrity and service excellence.

• Inspire and develop management teams to achieve performance and engagement goals.

• Manage financial performance, budgets, and KPIs for both properties.

• Uphold and promote Accor brand standards across Swissôtel’s luxury positioning and Mercure’s approachable midscale identity.

• Build strong relationships with owners, corporate leaders, and local stakeholders.

• Ensure compliance with all legal, safety, and brand requirements.

Qualifications & Experience

• Bachelor’s degree in Hospitality Management or related field.

• 7–10 years of hotel management experience, including 3+ years in multi-property or cluster leadership.

• Proven success in commercial performance and achieving KPIs.

• Strong background in Food & Beverage operations and guest experience enhancement.

• Demonstrated ability to manage owner relations and complex stakeholder environments.

• Strategic, results-driven leader with strong financial acumen and operational expertise.

• Excellent communication and interpersonal skills; fluent in English (Georgian or Russian a plus).

Located in the heart of Georgia’s capital, Swissôtel Tbilisi and Mercure Tbilisi Old Town are two distinctive Accor-managed properties offering high standards of hospitality and service.

Swissôtel Tbilisi features 230 elegant rooms and suites, modern conference facilities, a contemporary restaurant and bar, a wellness spa, and fitness amenities – combining Swiss quality with timeless comfort.

Mercure Tbilisi Old Town, ideally situated near the city’s historic district, offers 108 comfortable rooms, a rooftop terrace with panoramic views, meeting spaces, and a welcoming restaurant and bar that reflect the spirit of Georgian hospitality.

Both hotels operate in a collaborative and professional environment where teamwork, integrity, and guest satisfaction are at the core of everything we do.