- Full-Time
- Permanent
- PULLMAN
- Others
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Pullman Paris Roissy-CDG Airport, Roissy-en-France, France
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REF846O
Chef de Brigade H/F
Region
Europe and North Africa
This vacancy has now expired. Please see similar roles below...
Le Pullman Roissy Charles de Gaulle c’est :
- 305 chambres où tous nos équipements sont réunis pour garantir un maximum de bien-être
- 13 salons de réunions et rendez-vous professionnels
- 1 salle de fitness proposant hammam et sauna pour laisser place à la détente
- 1 espace de restauration, cosmopolite et contemporain « Le Culinaire Bazaar »
- 1 bar représentant l’empreinte de la marque
- 1 parking privatif
Le Chef de Brigade H/F est rattaché hiérarchiquement à l’assistant Chef de Réception et à la responsable du Pôle Welcome. Il accompagne et encadre les Welcomer dans leur quotidien. En charge de l’accueil client, il interviendra à tous moments du séjour. Il optimise les ventes et s'occupe des encaissements, remboursements et acomptes de paiement.
Tes activités principales :
- Vous assurez les opérations de nuit de Front Office, d'accueil et d'information.
- Vous êtes responsable d'une équipe de chargés de clientèle (Réceptionnistes).
- Vous organisez et dirigez le travail de l'équipe à votre charge et vous assurez de la qualité des prestations d'accueil délivrées.
- Vous vous assurez de la satisfaction des clients tout au long de leur séjour et répondez à d'éventuels litiges.
- Vous établissez les rapports statistiques et comptables de la journée, et préparez les documents nécessaires pour la journée à venir.
- Vous contribuez à la réalisation des objectifs quantitatifs et qualitatifs de votre service.
- Vous incarnez les valeurs de la marque et appliquez au quotidien les standards de service et d'attitude.
- Maitrise du français et parfaitement bilingue anglais
- Connaissance d‘une troisième langue appréciée
- Maitrise du logiciel de réservations Opéra requise
- Esprit d‘équipe, prise d‘initiatives et résolution de problèmes
- Proactif(ve), innovant(e), rigoureux(euse) et organisé(e)
- Attentif(ve) à la satisfaction et au bien-être des clients pour leur faire vivre une expérience unique.
- Excellentes aptitudes à communiquer, à l‘oral comme à l‘écrit
Tes avantages :
- 13ème mois (après 3 mois d'ancienneté)
- Avantage nourriture de 8.44EUR / jour travaillé
- Primes de participation et Intéressement
- MUTUELLE / Prévoyance
- Parking collaborateur ou Remboursement du titre de transport à hauteur de 50%
- Comité d'Entreprise
- Carte avantages et réduction ACCOR (à la validation de la période d’essai)
- Nuit découverte pour 2 personnes (à la validation de la période d’essai)
Cette offre est ouverte aux personnes en situation de handicap.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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