- Full-Time
- Permanent
- IBIS
- Others
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ibis Swansea, Swansea, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF59627Z
Team Member
Region
Europe and North Africa
Accor is a world-leading hospitality group offering experiences across more than 110 countries with 5,700 properties, 10,000 food & beverage venues, wellness facilities and flexible workspaces. The Group has one of the industry’s most diverse hospitality ecosystems, encompassing more than 45 hotel brands from luxury to economy, as well as Lifestyle with Ennismore. Accor is focused on driving positive action through business ethics, responsible tourism, environmental sustainability, community engagement, diversity, and inclusivity. Founded in 1967, Accor SA is headquartered in France and publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACCYY) in the United States.
- Welcomes guests and takes care of them from their arrival through to departure
- Anticipate guest’s needs and takes them into consideration
- Handles guest’s complaints and/or remarks, provides a response as soon as possible, respecting the Ibis 15 minute contract.
- Complete all tasks linked to the guest’s arrival and departure in compliance with internal procedures
- Handles phone calls
- Handles reservations
- Prepare snacks and breakfast outside of restaurant hoursRespect the procedures concerning invoicing and banking.
- Respect the hotel’s commitment to the ‘Environment charter’ (saving energy, recycling, sorting waste)
- Ensure the work place is clean and tidy.
- Ensure the safety of people and property within the hotel
- Good knowledge of windows
- Fluent in the local language; English
- Team spirit
- Capable of being a lone worker or with the team
- Versatile
- Dynamic
- Sales orientated
• Guest oriented, service minded and attention to detail
• Can-do Attitude
• Operational mind-set
• Hands-on approach
• Creative
• Autonomous
Shifts: 7AM - 3PM
3PM -11PM
11PM - 7AM
Mostly Late shift and night shift.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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