Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Position: Apprentice
Department: Hotel Operations
Location: Novotel Lucknow
Key Responsibilities
Operational Support
- Assist the team in day-to-day hotel operations as assigned.
- Support departments such as Front Office, Food & Beverage Service, Kitchen, Housekeeping, and other operational areas.
- Ensure smooth coordination with team members during shifts.
Guest Service
- Greet guests professionally and maintain a positive attitude at all times.
- Assist guests with basic queries and ensure prompt service delivery.
- Maintain high standards of customer service in line with Accor brand standards.
Learning & Development
- Participate actively in departmental training and learning programs.
- Understand hotel SOPs, hygiene standards, grooming standards, and guest interaction procedures.
- Learn operational processes and service standards under the guidance of supervisors.
Hygiene & Safety
- Follow all safety, hygiene, and sanitation procedures as per hotel standards.
- Maintain cleanliness and organization of the work area.
- Adhere to grooming and appearance guidelines.
Teamwork
- Work collaboratively with all departments to ensure smooth hotel operations.
- Maintain professional relationships with colleagues and supervisors.
- Demonstrate willingness to learn and adapt in a fast-paced environment.
Qualifications
- Pursuing or completed Diploma/Degree in Hotel Management or Hospitality.
- Freshers are welcome to apply.
- Good communication and interpersonal skills.
- Positive attitude and willingness to learn.
- Basic knowledge of hospitality operations will be an added advantage.
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
