Catering Manager & Wedding Specialist

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, 401K, Direct Deposit etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Catering Manager, where you will liaise between multiple departments to meet the needs and exceed the expectations of your clients. 

Reporting to the Director of Catering & Outlet Sales, responsibilities and essential job functions include but are not limited to the following:  

• Consistently offer professional, friendly and engaging service. 
  Responsible for the achievement of targeted food and beverage revenues. 
• Responsible devising and execute an individual market plan and analyze financial data 
• Respond to and contract inquiries for all inquiries in a professional and timely manner 
• Initiate billing procedures to ensure hotel deal with creditable clientele, as well as ensuring deposits and/or credit applications are received with adequate information; 
• Organize and distribute all information to departments for events through banquet event orders, directives, resumes and rooming lists; 
• Coordinate with outside vendors - entertainment, electrical, audio-visual, display, floral, etc. to accommodate requirements of the client 
• Create menus to satisfy client’s individual needs, while maintaining hotel food and labor costs 
• Ability to plan and organize events effectively with an acute sense of detail; 
• Ensure delivery of expected guest service through follow up and coordinator with other hotel departments 
• Work independently within given parameters and maintain a positive attitude within a very busy environment; 
• Able to handle many tasks at once with strong organizational and supervisory skills 
• Ensure all Fairmont Hotels Conference Services/Catering standards are adhered for all event activity. 
• Maintain high quality of service standards required by the hotel and company; 
• Weekly participation in inquiry schedule and support of the other “Inquiry Managers” in coverage during absences, vacations and other high demand periods. 
• Attends customer events, local trade & Bridal shows and sales missions to maintain, build and/or develop relationships with current and future clients. 
• Prompt response (within one business day) to all forms of inquiries in an effort to capture additional market share. 
• Perform regular audit and site of the comp set on a regular basis 
• Negotiate prices, prepare accurate quotes and then confirm by written contracts. 
• Site inspections. 
• Active participation in Departmental meetings, team building efforts and other like activities. 
• Prepare weekly, monthly, quarterly and annual reports as required. 
• Assist with the compilation of competitive intelligence information. 
• Actively participate in appropriate Conference Services/Catering training. 
• Ensure Health & Safety standards are complied with at all times. 
• Adherence to Company Green Initiatives. 
• Adherence to OPERA Standards at all times 
• Primary market segmentation and market deployment may be altered as well as the defined “work week” at the discretion of the Director of Catering & Outlet Sales. 

All other reasonable requests that are made by the leadership of the Department and Hotel

• Previous Catering and/or Sales Manager experience in a luxury resort preferred
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively and collaboratively as part of a team

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS