Butler (Raffles Sentosa Singapore)

An oasis immersed in well-being and nature, Raffles Sentosa Singapore is the first all-villa property in Singapore. Located on a clifftop, the new resort on Sentosa Island features 62 contemporary private pool villas surrounded by tropical gardens and views over the South China Sea.

Ranging from 230 square metres in size, each villa is a sanctuary for extended stays. As part of Raffles’ legendary welcome, guests will experience signature markers enlivened by the famous Raffles Butlers and a sustainably created Sentosa Sling. There will be five dining establishments, a spa offering next-generation wellness and a grand ballroom.

Reporting to the Head Butler, the Butler is at the center of the guest service experience. The role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. The Butler strives to listen attentively, observe all details, and personalise any interaction with the aim to anticipate and be intuitive of guests’ needs and wants. The Butler is an ambassador of the hotel, knowledgeable and well-versed in all operations including Front Office, Housekeeping, Food and Beverage and Spa & Wellbeing.

What you will be DOING:

• Take responsibility and ownership in creating personal connection with guests.
• Attend daily briefing and take notes of all information about the guests and functions in the hotel.
• Stay abreast of the events and activities in the city that are of interest to the guests.
• Ensure special preferences of all guests are taken into consideration.
• Engage and customise check-in procedures, villa set-up, and villa orientation.
• Offer welcome drinks, create bespoke destination itineraries and dining recommendations.
• Anticipate intuitively guests’ needs and wants through observations and interactions and orchestrate celebration of special occasions.
• Provide service offerings such as unpacking, packing, regular laundry handling, shoe-shine service.
• Work closely with in-villa dining team and engage / customize bar set-up and replenishment of amenities for occupied villas.
• Acts as a link for guests with all other operations of the hotel and ensure all villas receive prompt, courteous and professional service.
• Take ownership and attend to any guest enquiries and requests promptly and communicate instantly with respective departments necessary to ensure prompt follow-up with guests and ensuring their satisfaction.
• Ensure all communication is carried clearly amongst the team.
• Liaise with in-villa dining and housekeeping teams to check on a regular basis in ensuring amenities, guest preferences and other such points are taken care of and carried out flawlessly to ensure a seamless in-villa dining and cleaning experience.
• Clear and replace dirty plates, cutleries, glasses etc. while replenishing amenities and bars for occupied villas.
• Keeps track of all DND villas and communicate to related operations for further follow up.
• Offer assistance for departure arrangements.
• Thank and bide fond farewell to guests.
• Clean and maintain Butler station.
• Undertake ad-hoc operations tasks/projects as assigned.
• Observe all brand/operating standards and/or LQA.
• Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.
• Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
• Perform any other duties and responsibilities that may be assigned.

• Diploma/GCE ‘O’ level/Certificate in Hospitality or equivalent
• Minimum 2 years of hospitality experience.

Your experience and skills include:

• Diploma/GCE ‘O’ level/Certificate in Hospitality or equivalent
• Minimum 2 years of hospitality experience.
• Possess positive service mindset and attitude
• Good human relations and influencing skills
• Good communications (verbal and written), planning and coordination skills
• Ability to work independently and take initiative
• Work well under pressure with good time management skills
• Creative and resourceful
• Understand the needs of international luxury travellers
• Possess good local hospitality market knowledge
• Flexible with working days and hours including weekends and public holidays