Butler

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Guest Service

• Provide warm, gracious, and professional welcome and farewell experiences for guests.
• Handle guest check-in and check-out procedures in coordination with Front Office.
• Escort guests to rooms and provide detailed room orientation.
• Anticipate guest needs and personalize services based on guest preferences and profiles.
• Respond promptly and professionally to all guest requests and enquiries.
• Arrange unpacking and packing services upon guest request.
• Coordinate transportation, restaurant reservations, tours, and special arrangements for guests.
• Ensure all VIP amenities and special occasions are properly arranged before guest arrival.
• Conduct follow-up calls or visits to ensure guest satisfaction during the stay.
• Handle guest complaints or concerns professionally and escalate when necessary.

Butler Operations

• Maintain accurate records of guest preferences and requests.
• Coordinate closely with Housekeeping, Concierge, Engineering, Food & Beverage, and other departments to ensure seamless service delivery.
• Ensure guest rooms and suites are inspected and prepared according to hotel standards before arrival.
• Monitor and replenish in-room amenities and supplies as required.
• Maintain confidentiality and discretion regarding guest information and activities.
• Support in-room dining service delivery when required.
• Ensure all service standards, policies, and procedures are followed consistently.

Communication & Teamwork

• Maintain effective communication with team members and other departments.
• Attend daily briefings and training sessions.
• Share important guest preferences and operational updates during handovers.
• Assist colleagues during busy operations and special events when required.

• Proven experience as a Butler in a luxury hospitality setting
• Excellent verbal and written communication skills
• Strong interpersonal skills with a customer-focused mindset
• Degree from a School for Tourism & Hotel Management preferred
• Demonstrated ability to work efficiently in a fast-paced, dynamic environment
• Fluency in English; additional languages are a significant asset
• Exceptional time management and organizational skills
• Proficiency in Microsoft Office and property management systems
• In-depth knowledge of etiquette, protocol, and international customs
• Culinary knowledge and wine expertise
• Discretion and ability to maintain confidentiality
• Flexibility to work varied hours, including nights, weekends, and holidays
• Physical stamina to stand for extended periods and handle multiple tasks
• Impeccable grooming and professional presentation
• Strong problem-solving and decision-making abilities
• Knowledge of Cambodian culture and customs is highly advantageous

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.