Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
- Supervises guest welcoming operations and rooms sales carried out by his/her team
- Is in charge of coordination the team
- Organizes guest arrivals and departures with the team
- Ensures that guests' requests take priority in the team's work
- Ensures that services meet guests' expectations
- On starting work every day, checks the remaining departures and that the appropriate invoices are present and correct, complete with receipts
- Prepares the arrivals and departures list and VIP list
- Keeps track of the standard of services delivered, based on guest comments and quality audits
- Supervises the receptionists' checklist
- Supervises the management of debtors, group and individual guest invoicing and cash operations
- Ensure internal procedures are duly applied
Qualifications
- Diploma or Degree preferably in hospitality or related field
- Previous experience as a Team Leader or Duty Manager
- Computer literate (Windows environment), PMS (Opera), Tars online and an aptitude for new technologies
- English is mandatory
- Thai language is a strong advantage,
- A 3rd language would be a plus including Russian, Mandarin or German
Additional Information
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
