Business Operations Support Manager ENA Non-France Territories (F/M/X)

🌍 Join Accor – A Unique Career Adventure at the Heart of an Impact-Driven, Global Group 

Accor, a world-leading hospitality group operating in more than 110 countries with over 5,500 hotels, welcomes you in Issy-les-Moulineaux. 
This is where global expertise converges—across Strategy, Finance, Human Resources, Legal, Technology, Marketing, Sustainability, Communications, Procurement, and more. 

Working at Accor means actively shaping the future of the Group, supporting global transformation, and partnering with teams around the world to enable operational success. 

As Business Operations Support Manager Non-France Territories (PBS Manager) within the Global Procurement Office, you will lead a team of five PBS Administrators and oversee the entire remuneration process for ENA Non-France Territories (Austria, Germany, Switzerland, Belux, Netherlands, United Kingdom, Iberia, Italy, Morocco, Romania, Poland, Hungary) from supplier declarations and compliance controls to the distribution of procurement-related earnings.

In addition to overseeing the end-to-end management of P3/P4 declarations, you will be responsible for streamlining administrative workflows and aligning procedures across regions.

You will collaborate closely with a wide range of internal and external stakeholders, including Procurement Directors, Business Controllers, buyers across Europe, digital teams, and the Finance and Legal departments.

• Manage procurement administration activities and team coordination over 12 countries
• Oversee supplier declaration campaigns and annual compliance in AstoreSuite
• Manage the distribution process for the scope
• Lead the P3/P4 declarative process
• Optimize administrative workflows and harmonize procedures
• Management, Controlling, analytic skills required. No Procurement expertise mandatory

🔹 Team Management

• Lead and support the team (5 administrators) responsible for procurement administration for Non-France Territories (supplier and contract creation, supplier declarations, invoicing, declarative control, distribution)

🔹 Supplier Declaration Campaigns in AstoreSuite

• Oversee data preparation and campaign execution
• Ensure timely supplier invoicing
• Manage reporting, KPIs, and dashboards

🔹 Annual Declaration Control in AstoreSuite management

• Coordinate planning and stakeholder training
• Collaborate in data preparation and campaign execution
• Lead reporting and dashboard activities
• Ensure regular communication with stakeholders

🔹Distribution

• Prepare files and ensure data consistency
• Address specific requirements for the scope
• Monitor distribution tool updates
• Manage centralized client data and oversee redistribution terms
• Communicate with internal stakeholders and respond to related requests
• Handle client support and service-related inquiries

🔹 Process Optimization

• Lead internal process optimization within PBS
• Standardize and implement administrative procedures across the designated scope
• Enhance PBS team workflows by establishing shared frameworks and ensuring consistent execution

Education:
Master’s degree (Bac+5) from a business school or equivalent university program

Experience:
Minimum 5 years in a similar role and/or in audit, finance, controlling, or project management
Minimum 5 years of team management experience required

Languages:
Fluent written and spoken French & English required
Another language is a plus

Teamwork & Collaboration: You thrive in a collaborative environment, actively contribute to team goals, and build strong working relationships across departments. You value diverse perspectives and know how to work effectively with others to achieve shared success.

Skills & Qualities:

• Strong experience in team leadership
• Strong analytical skills and attention to detail
• Recognized for your pedagogical approach and ability to lead and inspire
• Comfortable working with data and advanced Excel skills (pivot tables, complex formulas, large datasets)
• Proficient in office tools
• Team spirit

💡 Why Join Us ? 

🚀 Accor dares to impact :   

- the world    

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.   

• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.  

- your career:    

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.   

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.   

- Specifically, at Accor Corporate  

• Remote work in France and flexible work options: work from home, our offices or even our hotels and coworking spaces.  

• Work in a multicultural and English-speaking environment.  

• Continuous improvement & training 

and also,  

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.   

• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).   

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.   

• Sustainable Mobility Package up to €600 for the use of "green" transportation, or 50% coverage of Pass Navigo (public transportation pass).   

• €11 meal vouchers.   

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.   

• Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas.  

Your talent and motivation are our only selection criteria.  

We value the richness of the diverse nationalities, personalities, and professional backgrounds.  

We know how to adapt to the specific needs of our employees, including those with disabilities.  

We encourage all applications, regardless of gender, so go ahead and apply!  

Recruitment is all about people!     

Is this mission appealing to you? Apply, and we will offer you:   

• A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.   

• An interview with the team manager responsible for the role you are interested in.    

• For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.   

• A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.   

• A personalized feedback.