Business Operations Support Manager ENA Non-France Territories (F/M/X)

About Accor

Accor is a world-leading hospitality group operating in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars.

The Group offers one of the most diversified hospitality ecosystems in the industry, with over 40 brands ranging from luxury and premium to midscale and economy, as well as exclusive lifestyle concepts, entertainment venues, nightclubs, restaurants and bars, private residences, shared accommodation, concierge services, and co-working spaces.

With a portfolio unlike any other, Accor is powered by more than 230,000 talented team members around the world.

Guests and partners enjoy the benefits of ALL – Accor Live Limitless – the Group’s fully integrated loyalty program and daily lifestyle companion, offering a wide range of rewards, services, and experiences.

Through its sustainability and social responsibility initiatives – EAT, STAY, EXPLORE, Accor Solidarity, RiiSE, and the ALL Heartist Fund – the Group demonstrates a strong commitment to ethics and professional integrity, responsible tourism, sustainable development, community engagement, and diversity and inclusion.

As Business Operations Support Manager Non-France Territories (PBS Manager) within the Global Procurement Office, you will lead a team of five PBS Administrators and oversee the entire remuneration process for ENA Non-France Territories (Austria, Germany, Switzerland, Belux, Netherlands, United Kingdom, Iberia, Italy, Morocco, Romania, Poland, Hungary) from supplier declarations and compliance controls to the distribution of procurement-related earnings.

In addition to overseeing the end-to-end management of P3/P4 declarations, you will be responsible for streamlining administrative workflows and aligning procedures across regions.

You will collaborate closely with a wide range of internal and external stakeholders, including Procurement Directors, Business Controllers, buyers across Europe, digital teams, and the Finance and Legal departments.

Key Responsibilities, scope Non-France Territories :

• Manage procurement administration activities and team coordination over 12 countries
• Oversee supplier declaration campaigns and annual compliance in AstoreSuite
• Manage the distribution process for the scope
• Lead the P3/P4 declarative process
• Optimize administrative workflows and harmonize procedures
• Management, Controlling, analytic skills required. No Procurement expertise mandatory

Key Responsibilities in details :

🔹 Team Management

• Lead and support the team (5 administrators) responsible for procurement administration for Non-France Territories (supplier and contract creation, supplier declarations, invoicing, declarative control, distribution)

🔹 Supplier Declaration Campaigns in AstoreSuite

• Oversee data preparation and campaign execution
• Ensure timely supplier invoicing
• Manage reporting, KPIs, and dashboards

🔹 Annual Declaration Control in AstoreSuite management

• Coordinate planning and stakeholder training
• Collaborate in data preparation and campaign execution
• Lead reporting and dashboard activities
• Ensure regular communication with stakeholders

🔹Distribution

• Prepare files and ensure data consistency
• Address specific requirements for the scope
• Monitor distribution tool updates
• Manage centralized client data and oversee redistribution terms
• Communicate with internal stakeholders and respond to related requests
• Handle client support and service-related inquiries

🔹 Process Optimization

• Lead internal process optimization within PBS
• Standardize and implement administrative procedures across the designated scope
• Enhance PBS team workflows by establishing shared frameworks and ensuring consistent execution

🎓 Profile

Education:
Master’s degree (Bac+5) from a business school or equivalent university program

Experience:
Minimum 5 years in a similar role and/or in audit, finance, controlling, or project management
Minimum 5 years of team management experience required

Languages:
Fluent written and spoken French & English required
Another language is a plus

Teamwork & Collaboration: You thrive in a collaborative environment, actively contribute to team goals, and build strong working relationships across departments. You value diverse perspectives and know how to work effectively with others to achieve shared success.

Skills & Qualities:

• Strong experience in team leadership
• Strong analytical skills and attention to detail
• Recognized for your pedagogical approach and ability to lead and inspire
• Comfortable working with data and advanced Excel skills (pivot tables, complex formulas, large datasets)
• Proficient in office tools
• Team spirit

And what are our commitments?

To the world

• We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.

To your career

• We empower all our employees to master their work-life balance and provide them with the means to shape their work environment to reflect their personal vision.
• Training and career development paths are defined both individually and collectively, so we can grow together every day.
• We celebrate the richness of diverse nationalities, backgrounds, and stories that make up our workforce. We encourage diversity in personalities and career paths and adapt to the specific needs of our employees, including those with disabilities.

And what are the Accor Employee Benefits…

A real work-life balance:

• Remote work: Up to 8 remote workdays per month, depending on team rituals, with an equipment allowance and daily compensation provided.
• For autonomous managers (non-executives): A 216-day annual package granting up to 12 additional paid leave days (RTT) per year, depending on the year.
• Work from Everywhere: Personal access to over 500 coworking spaces, many of which are located in our hotels, offering an opportunity to connect with our hospitality colleagues.
• ALL - Heartist® Program: Preferential rates and flash offers for unforgettable stays and experiences at all Accor locations and with our worldwide partners. Over 70 partners in various categories (Travel, Gourmet, Wellness, Sport, etc.) to cater to all your desires.
• At our Issy-les-Moulineaux headquarters: Collaborative workspaces, a corporate restaurant with unlimited coffee, game and sports areas, concierge services, and a park just across the street.

Attractive financial benefits:

• Meal vouchers worth €10 each.
• A mandatory health insurance plan financed 50% by Accor, with no extra cost for dependents.
• Profit-sharing and incentive plans, with company matching contributions for PEEG/PERCOL savings plans.
• A Sustainable Mobility Package of up to €600/year for employees using eco-friendly transportation or 75% reimbursement for the NAVIGO Pass.
• A works council (CSE) that supports cultural, vacation, sports, holiday, and family event activities.

Career-long support within the Group:

• Learning & Development: Talent management is at the heart of our HR strategy, with an excellent training catalog offering numerous opportunities for cross-functional and international mobility.
• Referral program: Earn €1,500 gross for helping recruit qualified profiles.
• Heartist® for Good Program: Get involved with a charity of your choice from those available on our volunteering platform (1 day per year offered by the Group during your working hours).