- Full-Time
- Permanent
- RAFFLES
- Retail
__jobinformationwidget.freetext.LocationText__
Raffles Singapore, Singapore
__jobinformationwidget.freetext.ExternalReference__
REF48488S
Boutique Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
The position is responsible for managing the day to day business of the Raffles Boutique, achieving all performance targets and goals as well as by leading the team to ensure high level of guest satisfaction maximizing margins. Develop merchandise to optimize profitability, develop innovative ideas, plans and maintain statistical and financial reports.
Primary Responsibilities
Providing a Great Shopping Experience to Meet Company Financial Targets
- Work towards achieving set targets and budgets.
- Allocate, review and control expenses & budget
- Involve in strategic & long as well as short term planning.
- Develop new merchandise items with vendors and explore new trends.
- Review and analyze slow moving merchandise daily & maximize on fast moving merchandise.
Product Development of Raffles Created Products and Collaborations to Drive a Diverse Product Mix
- Create new products according to market trends and Raffles Boutique trends that will grow Raffles Boutique product mix and revenue strategically
- Create partners and collaborate with local/regional makers through different business models to develop Raffles own in-house products to diversity product mix
- Work closely with Marketing, Commercial, Sales, Revenue and Purchasing teams to understand and develop synergies of products that appeal to guests from all segments.
Provide a Retail Experience That Meets Guest Expectations
- Supervise and lead the monthly inventory stock take together with Finance.
- Control and maintain well-balanced stock levels in the Raffles Boutique.
- Create value for loyalty members by tactical and strategical offerings.
Supervision/Training of the Retail Team
- Induction and training of Retail Associate, Leader and Executive in sales, revenue, technical and product knowledge skills as well as stock take/order procedures.
- Manage team within guidelines of the hotel in fair, efficient and timely manner.
- Coach Retail Associate, Leader and Executive to constantly improve or maintain performance, give guidance when performance is below expectation.
Visual Display & Confidentiality Level at Workplace
- Ensure that safe working practices are followed including emergency procedures.
- Maintains levels of confidentiality and discretion for colleagues and guests.
- Develop own knowledge and skills as a contributing member of the Retail team.
Other Responsibilities
- Oversee and ensure smooth processing of Mail order request.
- Providing feedback from guests to enhance guest’s experience.
- Observe good telephone etiquette at all times.
- Familiarize with any promotional events for the Raffles Boutique or any other area of the hotel.
- Corporate purchase/Festive hampers.
- Record and handle any defective and damaged goods.
- Build a loyal following among local market through managing the gourmet corner.
- Actively work on successful positioning and managing of the shop/gourmet website.
- Performs any other duties and responsibilities that may be assigned.
Candidate Profile
Knowledge and Experience
- Minimum GCE ‘A’ Level or Diploma in Retail/related field.
- Minimum of 5 years of relevant experience in the Retail industry and 2 year in supervisory role.
- Inventory control.
- P.O.S system knowledge (Micros 9700 (or local equivalent).
Competencies
- Interpersonal skills well developed with guests, employees, management.
- Ability to work independently, effectively, reliable and self-directed.
- Good presentation and influencing skills.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative under dynamic environment.
- Self-motivated and energetic, confidently able to resolve problems and make decisions.
- Communication skills in English spoken/written.
- Strong business acumen and knowledge about local gourmet market trends
- Sense of urgency.
- Loyalty and transparency.
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Scottsdale
Job Category
Retail
Description
At the Fairmont Scottsdale Princess, our retail outlets reflect the luxury of our hotels and the authenticity of our destinations. We invite you to showcase your passion for engaging service, where yo
Reference
f2e5810f-0339-4b72-9354-aa7af004882f
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Luxembourg, Luxembourg
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Luxembourg
Job Category
Retail
Description
Parce qu’au Mama les entreprises peuvent travailler en s’amusant, nous leur proposons une expérience événementielle unique dont vous êtes le garant. Les clients sont entre de bonnes mains avec vous.Vo
Reference
0fe4b9ea-665c-47d8-a6df-472f1c9b8932
Expiry Date
01/01/0001
Salary
Location
Sofitel Montréal Golden Mile, Montreal, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Montreal
Job Category
Retail
Description
Une carrière pour accomplir votre passion Hôtel alliant luxe à la française et gastronomie locale raffinée, le Sofitel Montréal Le Carré Doré est un magnifique mélange de design minimaliste et de soph
Reference
3bca1a2f-de3b-4ae3-9742-77ceba935bd3
Expiry Date
01/01/0001
Salary
Location
Hôtel Mercure Paris La Défense, Courbevoie, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Courbevoie
Job Category
Retail
Description
VOS MISSIONS :Maximiser les revenus de l’hôtel en garantissant la performance de toutes les activités commerciales.Développer, animer et fidéliser un portefeuille de clients Corporate et MICE, en défi
Reference
f75b3d61-0b17-42b8-ae3c-0ed5d46bb9a1
Expiry Date
01/01/0001
Salary
Location
Fairmont Stores, Lake Louise, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Lake Louise
Job Category
Retail
Description
Assistant Store ManagerAs a member of our leadership team, you will be responsible for creating the optimal employee experience for our colleagues to ensure they feel: valued, empowered and engaged in
Reference
50c6d512-16b8-4846-b637-33a2e602e704
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Executive
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Retail
Description
This position is available from January 2025 onwards.The position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers’ queries in
Reference
a848ba81-3b4a-415e-b7cf-8c2d27d4113b
Expiry Date
01/01/0001
Salary
Location
Novotel Paris Gare de Lyon, Paris, France
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Paris
Job Category
Retail
Description
Tes missions quotidiennes ?Vendre à tout va : Commercialiser nos chambres, espaces de réunion et événements. Demande, offre, relance… tu mènes la danse ! 🎶Sur le terrain : Il n’y a pas que l’ordi dan
Reference
d0c428bf-eb33-4120-b77a-c8280a578e13
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Scottsdale
Job Category
Retail
Description
At Fairmont Scottsdale Princess, our retail outlets reflect the luxury of our hotels and the authenticity of our destinations. We invite you to showcase your passion for engaging service as a Retail S
Reference
1092dd82-2f07-41b5-be52-281b248fb6e9
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Paris La Défense, Puteaux, France
Experience Level
Mid-Senior Level
Job Schedule
Part-Time
Brands
MAMA SHELTER
Job type
Apprenticeship
Locations
Puteaux
Job Category
Retail
Description
LA MISSION ?Apprendre le métier de Chef de Projet Events auprès de notre équipe et les accompagner dans l’ensemble de leurs fonctions (commercialisation, organisation et bon déroulement des events).Co
Reference
e2f22ece-2ff4-4c3a-9ac1-5d1280c1c052
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Luxembourg, Luxembourg
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Luxembourg
Job Category
Retail
Description
Parce qu’au Mama les entreprises peuvent travailler en s’amusant, nous leur proposons une expérience événementielle unique dont vous êtes le garant. Les clients sont entre de bonnes mains avec vous.Vé
Reference
5ab9635c-efcb-4029-93b1-4d35f6de765f
Expiry Date
01/01/0001