Company Description
Victoria Golf Resort & Spa Managed by Accor
The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Reporting to the Front Office Manager, responsibilities and essential functions include, but are not limited to:
- Consistently provide professional, friendly, and engaging service
- Escort guests to their rooms, carry their luggage, messages, or other items throughout the hotel
- Ensure timely and efficient delivery or collection of luggage to/from guest rooms
- Help guests familiarize themselves with their room upon arrival (e.g., explaining how the thermostat works)
- Remain in the lobby after assisting with luggage to remain available for guest needs, under the guidance of the Assistant Head Concierge
- Inform guests about hotel facilities in a helpful and informative manner
- Provide information on local events, activities, and attractions
- Know and apply the technical and emotional LQA (Leading Quality Assurance) standards
- Commit to high service quality, discretion, and complete honesty
- Maintain a professional attitude, always smile, and remain calm in all situations
- Comply with ergonomic standards, health & safety regulations, and hygiene policies
- Adhere to departmental and company policies, procedures, and service standards
- Ensure seamless arrival and departure experiences for guests, including luggage assistance and valet parking.
- Coordinate and monitor shuttle schedules and routes to local areas.
- Ensure proper logging of vehicle keys and accurate valet ticketing procedures.
Qualifications
- Previous experience in guest service
- Fluent in Portuguese and English
- Knowledge of a third language is an asset
- Previous experience in a 4* or 5* hotel is a plus
- Valid driver’s license required
- Highly responsible and reliable
- Ability to work efficiently under pressure in a fast-paced environment
- Strong team player
- Attentive to guest needs while remaining calm and courteous at all times
- Interest in local tourism and activities
Additional Information
Our Values
Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.
Belonging:
We celebrate our differences. We support one another and always stand together.
Integrity:
We build trust through mutual respect and authenticity.
Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences.
Excellence:
We build genuine connections and cherish every opportunity to make those around us feel special.
Diversity and Inclusion
Committed to creating an inclusive environment where diverse talents thrive, we welcome candidates from all backgrounds to join our team.
Employee Benefits
Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor, Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
