Bell Captain

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Bell Captain

As a Bell Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

• Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times
• Maintain a good working relationship within department
• Maintain an awareness of guest profiles through the Opera guest profile system
• Supervise the activities of the Bellmen, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
• Handle all messages, mails and packages for guests and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
• Establish and control the duty roster in accordance with business needs
• Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.
• Handling guest transport and admin transport requirements
• As a in charge of the department, take the responsibility of  deliver the best services to the guest

• Minimum 1-2 years’ experience in a similar role in a 5 star hotel.
• Strong interpersonal and problem solving abilities.
• Fluency in English; additional languages are a plus.