Bartender

Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.

Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options. 

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
 

To provide prompt and courteous drink orders either taken directly from guests and patrons at the bar or through the bar servers.

KEY ROLES & RESPONSIBILITIES

• Read daily events to be aware of any VIP arrivals. 
• Must have a complete working knowledge of bar items, ingredients and preparation
• Ensure all details of service are performed properly for every guest
• To understand and adhere to Beverage Department Standard Operating Procedures
• Change ashtrays, serve cigarettes and wipe down bar area
• Carry trays, bus and reset tables with linen, china, glass and silver
• Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
• When possible greet regular guests by name and note and serve preferences accordingly
• Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes
• Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently
• Make all cocktails in accordance with Hotel’s standard beverage manual
• Receive and check liquor against previous shift’s requisitions
• Attempt to limit problems and liability related to customers' excessive drinking
• Serve snacks or food items to customers seated at the bar
• Organize requisition, pick up and verification for F&B items used in the bar areas
• Ensure that the bar is fully stocked and all side opening and closing duties are completed
• Slice and pit fruit for garnishing drinks
• Arrange bottles and glasses to make attractive displays
• Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware
• Manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague
• Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins
• Maintain complete knowledge of all F&B services, outlets, hotel services/features
• Able to handle cash following established and proper Accounting procedures
• Observe Recycling Procedures of the Hotel in Relation to cans and bottles

• Secondary school education

• Reading, writing and oral proficiency in the English language
• Team player with a creative and outgoing personality
• Must be well-presented and professionally groomed at all times
• Good communication and customer contact skills; good problem resolution skills
• Good Food and Beverage product knowledge. A good knowledge of beverage service styles and techniques, beverage preparation and specialized beverage orders of service is required. A good knowledge of all hard liquor, wines, mixes/cocktails.