Assistant Restaurant General Manager – Seabird

We are looking for an Assistant General Manager to be part of our team for The Hoxton, Southwark in our Seabird restaurant.

The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s very own licensed bookie!
We have 192 bedrooms, two restaurants – Albie & Seabird – and our first Working From_ location not just in London, but in Europe!

Albie is our all-day neighbourhood restaurant, serving up familiar classics with a twist, inspired by the diverse international food scene of the surrounding neighbourhood. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, London's longest oyster list and panoramic views of the city.

Seabird

Enjoy panoramic views in the heart of Southwark. Featuring an array of sea-to-table offerings with Portuguese and Spanish influences.

What you'll do...

• Reporting to our Restaurant General Manager, you'll be their trusted second-in-command, leading the restaurant floor, supporting the day-to-day operation of Seabird and ensuring every service is delivered to the highest standard.
• Lead from the front during service, spending the majority of your time on the floor coaching the team, supporting guests and ensuring seamless execution from opening through to close.
• Take ownership of the restaurant whenever the General Manager is away, ensuring the operation continues to perform to the highest operational, financial and guest experience standards.
• Support the Restaurant General Manager in delivering departmental objectives across service, people, financial performance and operational excellence.
• Lead, inspire and develop the front of house team through regular coaching, training and performance conversations, creating an engaged, accountable and high-performing culture.
• Drive exceptional guest experiences by being present during service, resolving issues proactively, building relationships with regular guests and constantly looking for opportunities to elevate the guest journey.
• Support recruitment, onboarding and succession planning, helping develop future leaders within the business.
• Take ownership of labour deployment, rota planning, productivity and payroll administration, ensuring the business is appropriately resourced whilst maintaining labour efficiency.
• Monitor operational standards, compliance and health & safety procedures, ensuring policies are consistently followed across every shift.
• Work collaboratively with the Executive Chef, Bars Manager and wider hotel teams to deliver one seamless guest experience across the property.
• Support stock management, ordering, reporting and departmental administration while developing a strong commercial understanding of the business.
• Continuously identify smarter ways of working, driving improvements in service, efficiency and operational performance without compromising the integrity of the Seabird brand.

What we're looking for...

• Previous experience as an Assistant General Manager, Restaurant Manager or similar management role within a busy, premium hospitality environment.
• A hands-on operator who thrives in the heart of service. You're happiest on the restaurant floor, coaching your team, supporting guests and leading by example.
• Proven experience leading, motivating and developing large front of house teams, creating a positive culture built around accountability, engagement and continuous improvement.
• Strong operational knowledge with excellent organisational skills and the ability to manage multiple priorities whilst maintaining exceptional attention to detail.
• Commercial awareness with a good understanding of labour management, payroll, productivity and operational performance. Experience with departmental P&L management is advantageous but not essential.
• A natural coach who enjoys developing people, giving regular feedback and helping individuals progress in their careers.
• Guest obsessed, always looking for opportunities to raise standards, improve the guest journey and create memorable experiences that keep people coming back.
• Confident making operational decisions, solving problems quickly and remaining calm under pressure in a fast-paced environment.
• Excellent communication skills with the ability to build strong relationships across departments and influence teams positively.
• Passionate about hospitality and delivering experiences that reflect the integrity of the Seabird brand.
• Individuals. You're looking for a place where you can be yourself; no clones in suits here.
• You're all about having a positive impact on the people you interact with, leaving both guests and your team with memorable experiences.
• You're not precious. We leave our egos at the door and help get shit done.
• You're up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we'd have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.

What's in it for you...

• Competitive salary + discretionary bonus dependant on company KPI's.
• 28 days holiday (inclusive of bank holidays), pension and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• It's ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of Mental Health First Aiders.
• Treat yourself once in a while with lots of retail & hospitality perks through our partners.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Goes without saying, but we'll feed you during your shift.
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
• Extra time off to volunteer with one of our partner charities.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you're expanding your family.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.