Assistant Reservation Manager

Novotel London West is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of our 630 bedrooms.

The Assistant Reservations Manager is responsible for supporting the Reservations Manager in the smooth day-to-day running of the reservations department. The role involves supervising the reservations team, ensuring the highest levels of guest service, and maximising room revenue through effective systems, procedures, and team management.

Responsibilities include:

• Presenting a professional, friendly, and efficient impression of the Hotel at all times
• Assisting in the management and development of the reservations team, creating a collaborative and motivated working environment
• Being fully conversant with all facilities and services of the hotel, and ensuring the team has up-to-date knowledge to maximise revenue opportunities
• Monitoring daily reservations activity, ensuring accuracy in bookings, correspondence, and communication with other departments
• Supporting the Reservations Manager in analysing business trends, preparing reports, and contributing to revenue management strategies
• Assisting in staff rotas and monitoring performance to ensure adequate coverage and service standards are consistently met
• Handling guest enquiries and resolving issues promptly to ensure a seamless booking experience
• Ensuring departmental compliance with company standards, policies, and legal requirements

• Previous work experience as Events Manager in a 4 - 5 star hotel
• Excellent communication, presentation & interpersonal skills
• Proven commercial acumen through previous roles
• Fluent in English - spoken & written
• Must be legally eligible to work in UK

As part of our team you can have:

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks

Our objective is simple: make you grow and give you the spark to unleash your personality.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.