Assistant People & Culture Manager

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• To treat all guests and colleagues in a polite and courteous manner at all times.  To give your full cooperation to all employees, and assist in a prompt, caring and helpful manner.
• To anticipate employee’s needs wherever possible and react to these to enhance employee satisfaction.
• To promote a helpful and professional image to the internal and external guest.
• To ascertain a high degree of employee’s satisfaction (to receive zero complaints about your department).
• To maintain professional confidentiality and never disclose any confidential pertaining to the Company.
• Strict adherence to legal regulations and work permits regarding foreign expatriate employees
• Conducts job application correspondence and sees to due and proper answering and filing of all documents, applications adverts, etc.
• Co-ordinates and initiates yearly performance evaluations at all staff levels.
• Sees to insurance administration, notifies superior in case of deviation or irregularity.
• Ongoing information of personnel regarding problems, changes and other news.
• Responsible for ensuring all the necessary hotel licenses are up to date for the smooth functioning of the hotel.
• Ensures proper job descriptions are available for all functions, continuously adapts them in co-ordination with relevant supervisors to operational requirements.
• Management of personnel files, on the basis of incoming, hiring, transfer, promotion, resignationand other modification data.
• Sees to the due and proper filing of work procedures and operational rules. Adapts them to new situations and requirements whenever necessary.
• Oversee recruiting in co-ordination with the various Department Heads.
• Analyses the working atmosphere and discusses possible improvements with the Department Heads and supervisors and submits to GM.
• Supervises adherence to remuneration guide lines and discusses any deviations with GM.
• Surveys remuneration and social benefit policies of other competitors and compares them with our policies, on a yearly basis.
• Acts as a Godfather and counsels employees in personal and professional matters.
• Exit Interviews with all resigning employees to establish reason patterns for resignation.
• Informs personnel and supervisor regarding important events and news from within the hotel operation to avoid misunderstandings and rumours/gossip.
• Organises social and leisure activities in co-ordination with Department Heads for the employees.
• Organisation, supervision and maintenance of staff accommodation. Regular inspection tours. Sees that pest control, repair and improvement work is carried out.
• Maintains good co-ordination and information with the Director of Finance for payroll and other finance related matters.
• Prepares monthly reports as per requirements.
• Maintains a monthly overview of vacation and public holiday balance of all staff and delivers a monthly consolidated summary to the relevant supervisors.
• He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• To comply with the hotels legal requirements for fire, bomb threats and Health & Safety.
• To attend all training sessions as required.
• Coordinate with the hotel’s travel agency to arrange for air tickets (arrivals, repatriation, vacations, business trips).
• Ensure that airport pickups and accommodation for all new arrivals has been arranged.
• Efficiently managing the indirect reports
• To operate an efficient and accurate administration process in order to meet statutory, legal and internal requirements (internal and external audits).
• To ensure employee hand books are distributed to all employees.
• To arrange employee’s Identity card upon completion of Visa formalities
• To arrange Name Tags for employees and outsourced staff.
• Ensuring HRMS is up to data with all relevant employee information.
• To manage departmental time sheets.
• To ensure effective communication internally and externally.
• To assist the recruitment & retention officer, the employee benefits and relations officer, the PRO and the visa coordinator with administrative requirements for the smooth functioning of the department.
• Attend meetings and draft minutes of meeting to be circulated.
• Assumes responsibility of Duty Manager when scheduled to do so.
• To carry out any reasonable duties as requested by a Director of HR.
• Other duties as assigned by the Director of HR.

• Bachelor’s Degree, in HR or Business Management
• Minimum 1 year in a similar role.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21