- Full-Time
- Permanent
- ACCOR
- Administration & Support
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Sofitel Noosa Pacific Resort, Noosa Heads, Australia
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REF90262P
Operations and Training Director
Region
Luxury & Lifestyle
Welcome to Elysium Noosa Resort an elegant retreat set in the heart of one of Australia’s most iconic coastal destinations.
Following an extensive enhancement program, Elysium Noosa has been thoughtfully reimagined across every guest touchpoint - from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a new benchmark for luxury hospitality on the Sunshine Coast.
Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay.
We are seeking an experienced Operations & Training Director to report directly to the General Manager, working collaboratively with operational teams to elevate training standards and embed a world class service culture.
Key Responsibilities
Oversee end-to-end resort operations, ensuring seamless delivery of 5-star luxury standards.
Design and lead training and development programs, including onboarding (in consultation with People & Culture team), service excellence, leadership, and brand standards.
Drive guest experience excellence through KPIs, brand audits, and online reputation metrics.
Partner with the General Manager and leadership team to embed a world-class service culture
Ensure compliance with brand standards, SOPs, and quality assurance programs.
Champion a strong service culture focused on personalisation, emotional intelligence, and luxury behaviors.
About You
Proven leadership experience in luxury hospitality operations and training.
Strong commercial acumen with a passion for service excellence.
Outstanding communications skills with the ability to influence at all levels.
Inspiring leader who inspires passion, dedication and excellence across the organisation.
Currently residing in Australia with Australian working rights
Flexible with availability for training, including different days and shifts.
Apply now to help shape the next level of service excellence at our premier luxury resort.
We offer
- Competitive salary package aligned to market rates
- Ongoing training and professional development
- Career progression opportunities
- Staff dining discounts
- Supportive and inclusive workplace culture
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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