Assistant Outlets Manager

About Our Hotel

Step into the enchanting world of Fairmont Mount Kenya Safari Club, where every corner whispers a tale of love—love for people, for wildlife, and for the breathtaking environment that surrounds us. Originally founded as a celebration of love, this legendary destination continues to be a sanctuary for romance, conservation, and unforgettable experiences. Nestled within the renowned Mount Kenya Wildlife Conservancy, our hotel offers an extraordinary opportunity to immerse yourself in nature with our unique eco-safari adventures, all set within a landmark property that captures the very essence of Kenya's natural beauty.

Set against the awe-inspiring backdrop of Mount Kenya, Africa's second-highest peak, Fairmont Mount Kenya Safari Club is more than just a hotel—it's a haven where you can rejuvenate your spirit, indulge in exceptional culinary delights, and embark on safari experiences that are as unique as they are exhilarating. Whether you're exploring the untamed wilderness of Mount Kenya, or uncovering the rich heritage woven into the fabric of our hotel, every moment here is designed to help you reconnect with nature, with yourself, and with the world around you.

Conveniently located just a scenic 3-hour drive from Nairobi, Fairmont Mount Kenya Safari Club also offers the luxury of its own landing strip, just a quick 45-minute flight from Nairobi. Our prime, central position places you at the gateway to some of Kenya's most celebrated landscapes and conservation areas. From the pristine beauty of Ngare Ndare forests and waterfalls to the majestic Aberdares and the world-renowned sanctuaries of Ol Pejeta, Samburu, and Solio, our club provides unparalleled access to the heart of Kenya's natural wonders. At Fairmont Mount Kenya Safari Club, every experience is an invitation to discover, to fall in love, and to create memories that will last a lifetime

Fairmont Mount Kenya Safari Club has been awarded Africa’s leading hotel in 2022, 2023 and 2024 by the World Travel Awards.

We are looking to grow our team and engage a highly motivated and passionate Assistant Outlets Manager who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into special memories.

• Floor presence during shift, greeting and interacting with guests.
• Perform daily inspection of restaurant/ outlet for readiness according to standards.
• Responsible for all opening/closing procedures of shift, including Log Book, pre-meal shift, guest comment card process, and menu engineering.
• Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards.
• Implement incentive programs to generate increased revenues and motivate colleagues
• Responsibility for maintaining the highest standards of service and ambiance.
• Supervision of tabletop presentation for meal service.
• Supervise and direct service
• Handle guest complaints in the most diplomatic manner.
• Ensure food quality and 100% customer satisfaction.
• Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing).
• Maintaining inventory of equipment, linen and other supplies
• Profit & Loss management by following cash control/security procedures manages labor, review financial reports, and takes any appropriate actions.
• Monitoring and controlling Micros system in appliance to guest checks and hotel reports
• Monitor speed of service and exercise quality control for both food and beverage.
• Schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals.
• Increase knowledge of the industry trends.
• Maintain safety by adhering to stated safety policies and handle guest and employee accidents.
• Ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met.
• Relate any outlet maintenance needs to the Engineering Department by work order program.
• Keep storerooms in a state of readiness, cleanliness and tidiness.
• Promote and maintains good employee relations between service kitchen and dining room.

• Bachelor’s degree or Diploma in Hospitality Management or related field.
• At least 3 years of experience in a luxury hotel or resort setting preferred in similar role.
• Strong knowledge of F&B management practices, including food safety, service standards, and guest relations.
• Excellent leadership, interpersonal, and communication skills.
• Familiarity with Opera systems, MS Office,
• Passion for hospitality and delivering outstanding guest experiences.
• Proactive, detail-oriented, and capable of working independently.
• Ability to adapt to a fast-paced, dynamic environment.
• The position requires flexibility in working hours, including weekends, holidays, and evenings, as per the operational needs of the hotel.

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a mgical luxury property