Assistant Manager Learning and Development

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

• Being an Ambassador for the Brand and for the Talent & Culture Department by offering engaging service to our colleagues, being approachable, friendly and assisting colleagues when needed on a daily basis
• Promoting the Mission, Values and Service Promises by creating programs that support these and bringing them to life in the hotel. As well as acting as a role model for the Accor Values
• Develop and drive the L&D strategy in line with the hotel / Accor vision
• Ensure Learning Needs Analysis is performed annually with departments in order to budget accordingly and develop the following year L&D strategy fulfilling the training needs of the business
• Evaluating training programs to ensure effectiveness and implementing action plans
• Managing the appraisal process within the hotel, and tracking the L&D needs of ambassadors / leaders to then implement action plans for training based on these
• Designing and organizing training programs (both skill and interest based) for the ambassadors / leaders of the hotel based on the needs and requests of the hotel
• Creating monthly, quarterly and yearly training plans for the entire hotel ensuring consistent and structured delivery which meets the needs of the business
• Communicate information about training events in a timely and professional manner to ensure the business is kept up to date about learning and development activities
• Facilitating all Accor / Fairmont Standard Training Courses
• Working with leaders and departmental trainers within the hotel to identify needs and deliver learning solutions including departmental welcoming
• Any other duties as assigned by the Director of Learning and Development or the Director of Talent and Culture

• Bachelor’s Degree in relevant discipline
• At least 4 years’ experience in L&D function
• Excellent communication, interpersonal, and presentation skills
• Demonstrate good facilitation skills and ability to engage staff
• Enthusiastic and leading by example
• Thrives in a collaborative and diverse environment
• Supportive team player  
• Strong Self-initiative and well organized

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.