Assistant Manager - Learning and Development (F&B Background)

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. 

The Assistant Learning & Development Manager is responsible for driving a continuous learning culture, ensuring that learning is available, supported, prioritized, and executed, and enabling organizational learning to be achieved through robust processes for identifying, sharing and embedding knowledge.

• Collaborates with hotel leaders (Department Heads, Talent & Culture team) to identify and understand learning needs, creating a best-in-class learning approach that balances Hotel needs.
• Assists with the development and implementation of training strategies, ensuring the company culture is provided with a high level of learning support.
• Ensure that global brand and culture initiatives are embedded within the hotel.
• Deliver a high-quality learning solution to business units across the Hotel.
• Support hotel with integrating and administering INES as a core learning resource.
• Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices and trends.
• Coordinate with hotel departmental trainers & facilitators and L&D teams to deliver various programs.
• Assisting the Director of L&D to manage the programs with agreed budget, select and manage external consultants or manage the deployment of internal consultants.
• Coach and develop the capability within the hotel team, provide direction and inspiration for high standards of excellence.
• Ensure alignment with the global learning and development ethos around co-design of new programs and enhancement of existing programs.
• Tailor the learning content of global programs to suit the needs of the hotel (including language translations).
• Conduct on-job training and task breakdown training.

Other Responsibilities

• Develops and maintains hotel’s training library and content resources.
• Analyses training needs in the hotel and priorities such needs for the Director of L&D to review.
• Develops annual hotel training plans and prepares monthly reports to the Director of L&D and Director of T&C.
• Consults with the Director of L&D for the co-ordination of training courses.
• Ensures that all employees receive appropriate orientation, a copy of their job description and guide and information on T&C services.
• Coordinates and assesses the on-the-job training certification of departmental trainers.
• To ensure the maintenance of training aids, order training materials and stationery as required for the training office and training courses.
• Ensures all necessary documents are being filed or archived.
• Co-ordinates training with nominated suppliers for courses such as food hygiene and HACCP. Arranging delegates, training room, equipment, invoicing etc.
• Conducts basic and supervisory to managerial level training such as guest service, interviewing skills etc. and any other relevant Fairmont Brand and outside courses required. Oversees monthly hotel’s training budget.
• Assists in the selection and training of management and departmental trainees, interns and work experience placements.
• Conducts interviews for interns, coordinates their placement and meets with all interns monthly.
• Ensures employee, supervisory and management records of training in the T&C & Training database are maintained.
• Reviews training policies, procedures and practices, recommends improvements to the management.
• Participates in developing and implementing programs to ensure employee security and safety in coordination with Director of Security and Director of Engineering.
• Monitors present and future trends, practices and systems in the training field and make recommendations relating thereto.
• Establishes and maintains effective employee relations.
• Co-ordinates and communicates training and activities with other department heads and departmental trainers.
• Conducts Departmental Trainers Meetings and reviews their performance.
• Ensures all delegates / training participants receive a pre-course brief and post course evaluation (as per the module requirements)
• Ensures certification is issued for delegates who attend and completes corporate training (as per the brand standards)
• Ensures the training notice board is kept up to date with current calendar and relevant training information
• Walk the talk!! – Uphold all standards of grooming, behavior etc…. be a role model.
• Performs any other duties and responsibilities that may be assigned by Director of T&C and Director of L&D.