Director of People and Culture

The Hotel

Embark on a journey back in time to Vietnam in 1930s with Hôtel des Arts boutique lifestyle hotel in Saigon. Combining the classical charm of French Indochina with a sense of timeless chic that only the MGallery Collection can provide, the hotel is as much an art museum as it is a 5 star hotel. Hôtel des Arts Saigon invites guests to relive the romance of this bygone era in their luxury hotel which offers all the comforts of the 21st century.

Artistic flair in every corner

With feminine lines standing in striking contrast to the neighbouring office, the building itself is a modern work of art. Once inside, guests can peruse the owner’s personal collection of paintings and antiques, which adorn every wall and hall of this distinctive establishment. Each room in our luxury hotel offers the smooth lines of an art deco décor, finished with the classic artistic accents that our boutique lifestyle hotel in Saigon is renowned for. For a touch of artistic flair in unique and luxurious surroundings, Hôtel des Arts is the jewel of Saigon, a 5 star hotel that is simply beyond compare.

Be transported to a bygone era

From the style of our luxury hotel to the touches of times gone by dotted all around the property, Hôtel des Arts can transport you to an era long gone. The Albion by Kirk Westaway Restaurant and Rooftop Bar on the 23rd floor pays homage to an era of speakeasy gatherings while the Saigon Kitchen offers a stylish and unique design inspired by classic Asian street food markets. Taking a side-step to the French elegance on its journey to old world glamour, Café des Beaux Arts features light and bright décor where you can take your afternoon tea, surrounded by the soft sounds of piano music, while you enjoy a book from our library. Each culinary experience to be had in our 5 star hotel is nothing short of whimsical and transformative, from the menus to the fine surroundings in which we invite you to dine.

Award winning luxury hotel

With its exceptional customer experience, world class accommodation and luxury offerings, Hôtel des Arts Saigon is honored to take out the prestigious titles “Leading Lifestyle Hotel in Asia” by World Travel Awards, “Luxury Boutique Hotel” and “Luxury Architecture Design Hotel” in Southeast Asia by World Luxury Hotel Awards, and “Luxury Best Traditional Hotel” by Luxury Travel Guide Awards for its distinctive modern romantic design and unique bespoke services. For award-winning luxury in a 5 star hotel that prides itself on providing a glamorous and specialized service, look no further than our boutique lifestyle hotel in Saigon.

GENERAL MISSION:

• To be responsible for planning, managing, controlling, coordinating and participating in Human Resources activities.
• To be responsible for the formulation, recommendation and implementation of hotel policies and procedures.
• To be responsible for planning, coordinating and conducting training need analysis and training programs together with the Training Manager (if any) in order to enhance the quality service and to improve the staff performance and efficiency in handling hotel guests.

RESPONSIBILITIES AND MEANS:

• To manage the People & Culture department ensuring staff comply with hotel policies and procedures and local and government regulations.
• To develop and implement recruitment and screening systems and procedures in order to attract the most qualified candidates for position vacancies in the hotel.
• To coordinate with requisitioning departments, the recruitment of employees following established standards, policies and procedures; to assist them in the orientation, training, development and evaluation of their personnel.
• To support Learning & Development Executive in Training:

• To supervise directly the training department and ensure that all training activities are in accordance to the needs of the hotel and all training programs have been smoothly executed.
• To analyze training needs in the hotel.
• To review training policies, procedures and practices and recommend any improvement to the management.
• To assist department heads and department trainers to conduct job skill and generic training  for their staff.

ADMINISTRATIVE RESPONSIBILITIES:

• • To maintain and update policies and procedures and other People & Culture matters.
  • To monitor the administration of the Performance Appraisal Program and act in an advisory capacity to department heads in such process.
  • To prepare and submit periodic reports to Accor People & Culture -Asia as well as for management’s use in accordance with hotel and government requirements such as salary  scales, manning guide, etc…
  • To prepare the related budget of the People & Culture department.
  • To check and amend any training activities, programs, policies and curriculum of the training department.
  • To prepare the hotel annual training plan based on the guideline from Accor Talent & Culture Development section.
  • To prepare all the quality training manuals and generic training
  • To keep an individual employee, supervisory and management training record
  • To develop special training program as requested by each division.

GENERAL RESPONSIBILITIES:

• To determine in advance the number of personnel to be employed during each fiscal year.
• To recruit the qualified personnel for each department based on the personnel requisition form approved by the divisional head and General Manager.
• To analyze the hotel manpower requirements in order to recommend on selection and development activities to meet those requirements.
• To monitor present and future trends in the local labor situation, social legislation and make any recommendations to the hotel management.
• To review personnel policies, procedures and practices and recommend any changes, modification or updating to the management.
• To monitor and review the hotel’s benefits and compensation levels and recommend any appropriate changes.
• To prepare succession plan for the potentials for middle and senior management level with the department/division heads and Executive Assistant Manager and General Manager.
• To monitor the progress of succession plan and recommend any internal promotion for those completing the succession plan with satisfactory performance.
• To conduct orientation, Introduction to Accor, Accor vision and values and generic training: Hygiene and Sanitary, Grooming for the new and existing staff.
• To oversee practical training for new employees, student and management trainees.
• To monitor re-training programs to increase skill and update the information for existing staff.
• To prepare and issue correspondences relating to the Talent & Culture department.
• To implement innovation and encourage staff to share new ideas for hotel improvement. If the idea is implemented, to arrange for an award to be granted to staff.
• To conduct weekly and monthly meeting with the People & Culture staff for assignment follow up and information dissemination purposes.
• To counsel hotel personnel as and when needed in areas such as career planning, training and development and employee relations.
• To investigate and review all disciplinary actions to ensure the actions are complying with the labor law, hotel rules and regulations. To consult with department heads an appropriate action and recommend the final results in consultation with the General Manager.
• To ensure staff comply with the hotel policies and procedures as well as government regulations pertaining to employment practice.
• To ensure that the internal training programs are conducted as planned to improve staff knowledge and necessary skills up to the hotel and Accor standards.
• To conduct salary survey with the other leading hotels in town regularly.
• To monitor Accor Talent & Culture projects are implemented consistently.
• To monitor corporate training roll out programs have been conducted consistently by the hotel certified trainers.
• To assist the Management in any activity to help promote business and revenue for the hotel.
• To improve the performance of all staff as well as develop better service for hotel guests through training and human resources management system which creates staff loyalty and commitment.
• To perform other related duties and special projects as required by Executive Assistant Manager and General Manager.

The above key areas & responsibilities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

HUMAN RESOURCE RESPONSIBILITIES:

• To ensure all staff in the Human Resources department are appraised by the immediate superior yearly.
• To create a good working atmosphere and efficient cooperation in the Human Resources department.
• To implement and monitor effective employee relations and motivation programs in the hotel.
• To develop and implement programs to ensure employee and guest security and safety.
• To disseminate information affecting employer-employee relations, employee activities and hotel personnel policies and programs as well as information regarding training activities and skill improvement programs.
• To coordinate and execute employees’ social, athletic and recreational activities.
• To maintain a good working relations with all departments and all external contacts: government officials, labor, tax, immigration and lawyer’s office, human resources associations.
• To coordinate functions and activities with other departments professionally.

COORDINATE WITH:

• All Department Head

Knowledge and Experience

• Bachelor’s Degree in Human Resources Management
• Minimum 5 years of Human Resources Management experience
• A strong understanding of labor and employment law
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and negotiation skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through Accor’s learning programs
• Opportunity to grow within your property and across Accor’s Luxury hotels
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility