- Full-Time
- Permanent
- RAFFLES
- Talent & Culture
__jobinformationwidget.freetext.LocationText__
Raffles The Palm Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF41919S
Assistant Learning & Quality Manager
Region
Luxury & Lifestyle
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
- Conduct Raffles Brand Orientation for new colleagues in the hotel including the required Raffles Service and Raffles Behavioural Standards. Update the colleague handbook on a regular basis.
- Participate in the Orientation course explaining main programs of quality of the hotel. TrustYou, LQA, Forbes and social media reputation
- Participate in daily morning and operations meeting to present daily results of TrustYou, and comments published on social media
- Generate weekly quality reports for executive committee
- Maintain Attendance and Pending reports and proactively coordinate attendance with departments to reduce number of colleagues pending for required sessions.
- Develop and implement new training materials such as Info Sessions, Service Fundamentals, etc. based on Training Needs Analysis.
- Assist with the planning, implementation and administration of the Monthly Colleague Communication Forum.
- All trainings as per the task division in the Training Department to be conducted with full pre-planning actions, execution of training and post training activities.
- Meet with the Learning & Development Manager regularly to ensure effective running of the division and task distribution. Brainstorming and planning sessions.
- Filing of documentation after Raffles Brand Orientation, Code of Ethics, SOP training checklists, PCI Data Security compliance updates as and when required.
- Supervise, create, monitor, and follow up on all activities regarding the Raffles Quiz on product related questions and standards of the Hotel. Maintaining a database of questions for this quiz. Organizing the testing and statistics for the quiz.
- Update the Training Notice Boards on a regular basis and also to monitor all other department notice boards. Ensuring that changes to the monthly training calendar are updated and communicated.
- Conducting regular grooming checks throughout the hotel and reporting any discrepancies.
- Liaise with Departmental Trainers and Leaders on a regular basis; attend departmental meetings in all hotel departments in order to build relationships, explain training requirements and also to ascertain training needs from various departments.
- Monitor trainers in their departments by attending a minimum of 2 training sessions conducted in the respective departments on a monthly basis.
- Conduct weekly service delivery audits in specified areas as per LQA and Forbes standards and report results (i.e. Rooming, Reservations, IRD Order Taking, etc).
- Conduct quarterly Department Trainer Reviews and Assessments to help determine Trainer of the Quarter.
- Maintain accurate Database of certified and designated Department Trainers and maintain information related to departmental training hours, trainer incentives, etc.
- Administer the cross-training process and related documentation.
- Administer the E-Cornell process and related documentation.
- Assist in conducting and compiling the bi annual Training Needs Analyses for the hotel.
- Update the Training section on the digital notice boards once weekly with up to date information.
- Carry out any other duties or assignments or reasonable requirements, given by the Director of Human Resources / Training Manager as required
PERSONAL ATTRIBUTES
- Outstanding communication skills, both written and verbal. (Additional foreign language would be an advantage)
- Have the ability to build trusting relationships with others.
- Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management capabilities, business acumen, energy and determination.
- Demonstrates leadership qualities.
- Projects positive attitude, and outgoing personality.
- Guest oriented.
- Should be able to work long hours with minimum supervision.
- Strong background in hospitality training.
- Computer literate with working knowledge of: Excel, MS Word, Power Point & Publisher
- Knowledge of statistics and general calculation (required)
- Knowledge of luxury hotel standards (required)
- Know and interpret Quality indicators (required)
- Use and management of quality tools
- Knowledge in processes of continuous improvement (required)
- Knowledge of statistics and general calculation, ability to analyze and process information.
- Ability to lead work in teams
- Knowledge of Microsoft Windows applications (required)
- Have advanced English level (required)
- Have a university or higher education degree in a related discipline (it is valued)
- Must have a professional and neat presentation.
- Have strong interpersonal skills and problem solving skills
- Be highly responsible and reliable
- Ability to work well under pressure in an accelerated environment
- Ability to work cohesively as part of a team
EXPERIENCE
- Minimum 3 – 5 years experience in the luxury hospitality industry with a minimum of 2 years in a similar role.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Related jobs
Salary
Location
Sofitel Casablanca Tour Blanche, Casablanca, Morocco
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Casablanca
Job Category
Talent & Culture
Description
Nous recherchons un(e) assistant(e) organisé(e) et soucieux(se) du détail pour notre département Termes et Conditions (T&C) à Casablanca, au Maroc. Le candidat retenu jouera un rôle crucial en soutena
Reference
e09b6736-df62-4aa3-9ac0-6d5ac9f9e6cb
Expiry Date
01/01/0001
Salary
Location
Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Paris
Job Category
Talent & Culture
Description
Systems & Data Responsibilities:Handles the statistical reports and records, including monthly and bi-annual reporting. i.e annual HR data metrics report, monthly data collection for Global Hotels and
Reference
e1eccb81-543d-4165-9daa-ad7628dfa9be
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Melbourne On Spencer, Melbourne, Australia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Melbourne
Job Category
Talent & Culture
Description
This is a unique opportunity to join a passionate and collaborative Talent & Culture team and develop your skills and knowledge in the field of Human Resources. It can be an entry-level role and an i
Reference
6c4d401a-bde4-4bcf-8bc9-3ce8890bb53d
Expiry Date
01/01/0001
Salary
Location
Novotel Rotorua Lakeside, Rotorua, New Zealand
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rotorua
Job Category
Talent & Culture
Description
In this leadership Talent & Culture role, you will be the champion of all things related to People & Culture. You will contribute to building a culture of high performance, inclusion, respect and fun!
Reference
d2f2b578-bc18-49c2-ae7e-aeea4e467e7d
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Hobart, Hobart, Australia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Hobart
Job Category
Talent & Culture
Description
This is a unique opportunity to join a passionate and collaborative Talent & Culture team and develop your skills and knowledge in the field of Human Resources. It can be an entry-level role and an i
Reference
ef2e0edf-e0e1-429e-897c-e6c8a8792d42
Expiry Date
01/01/0001
Salary
Location
Novotel Sydney on Darling Harbour, Sydney, Australia
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Sydney
Job Category
Talent & Culture
Description
Be a trusted advisor to the GM, and partner to ExCom with the ability to see multiple viewpoints and execute agreed plans with empathy and professionalismAct as an employee advocate and maintain high
Reference
3c338544-4938-4ade-9b2b-33b764e1458e
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Paris East, Paris, France
Experience Level
Associate
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Paris
Job Category
Talent & Culture
Description
Rejoignez nous au coeur du 20e arrondissement, au sein du Mama Shelter Paris East !LA MISSION ?Vous êtes la Mama/le Papa du Mama ! 👵👴Relais du General Manager et de la Direction des Ressources Humai
Reference
7292ecd6-4e50-45cd-8dd0-b99f114a9619
Expiry Date
01/01/0001
Salary
Location
Rixos Golf Villas And Suites Sharm El Sheikh, Sharm El-Sheikh, Egypt
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Sharm El-Sheikh
Job Category
Talent & Culture
Description
Assist in preparing the Annual Training Plan based on Hotel’s mission, vision, strategies, and business objectives.Conduct off the job training sessions based on performance deficiency or development
Reference
b11c6704-6360-4198-923f-3972becf2ec0
Expiry Date
01/01/0001
Salary
Location
Rixos Golf Villas And Suites Sharm El Sheikh, Sharm El-Sheikh, Egypt
Experience Level
Associate
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Sharm El-Sheikh
Job Category
Talent & Culture
Description
DUTIES AND RESPONSIBILITIES1 Develops and maintains hotel’s training library and co-ordinate acquisitions.2 Analyses training needs in the hotel and priorities such needs for the Training Manager to
Reference
5c09da60-3b1e-47ea-930c-489ecfa792cb
Expiry Date
01/01/0001
Salary
Location
Rixos Golf Villas And Suites Sharm El Sheikh, Sharm El-Sheikh, Egypt
Experience Level
Executive
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Sharm El-Sheikh
Job Category
Talent & Culture
Description
Develops a training strategy for the hotel.Plan orientation trainings and deliver these training according to the plans.Supervises the development of the Annual Training Plan.Conducts follow-up studie
Reference
f5499461-36e7-4380-8dda-a41c1aa36885
Expiry Date
01/01/0001