Assistant Director, People Development

About SO/ Bangkok

Located in the vibrant capital of exotic Thailand, SO/ Bangkok combines modern dynamism with classic wonder in a true meeting of East and West. With 237 rooms and suites, the urban luxury design hotel offers themed accommodations created around the Five Elements - Water, Earth, Wood, Metal, and Fire. Inspired and innovative, SO/ Bangkok is an iconic landmark of design and a masterpiece of collaboration by Thailand’s top five designers and world renowned fashion designer Monsieur Christian Lacroix.  

An exciting selection of innovative restaurants and bars showcase the very best in refined dining in a variety of relaxing ambiences. SO/ Bangkok commands a prime central location where anything is possible, from contemporary high-rises to traditional Buddhist temples, from bustling street markets to ritzy upscale shopping complexes, from notorious nightlife to a gourmet’s choice of dining.

Assistant Director, People Development

The Assistant Director, People Development will be responsible for managing the learning process within the hotel. He/ She will ensure that all learning and development activities are completely aligned with the culture, Ennismore values, strategy, and the hotel. He/ She is a partner in the quality process of the hotel.

PRIMARY RESPONSIBILITIES

Enhance luxury customer satisfaction through the appropriate training and development plans for hotel team members.

To be responsible for planning, coordinating and conducting training analysis and hotel training programs in order to enhance the quality of service of team members as well as to improve the performance and efficiency of team members.

Analyze and identify the needs and resources

• Conducts an annual training needs analysis including both generic and job skills in coordination with the Heads of Departments and Department trainers and prepare annual training plan for Director of People & Culture and General Manager to review.
• Incorporates the hotel’s training plan within the Business Plan of the hotel
• Coordinates with the department managers to help identify training opportunities for team members.
• To assist department heads in the selection and training of department trainers.
• To have a monthly meeting with a minute taken with the hotel and department trainers to obtain the feedback for future improvement and to coordinate functions and activities with other department heads and department trainers.
• Identify internal and external training resources and optimizes the budget
• Incorporates customer information as part of the strategy
• Understands the impact of the key components of a successful hotel: Team members, customers, owners, and profit.
• Coordinates with each Department Head to plan hotel training budget for each year
• ESG, Green key project leader.

Requirements

• Possess a Bachelor’s degree
• Have a minimum of 5 years of relevant experience
• Be able to conceive and develop leadership / learning and development strategies and plans in line with organisational strategy, and implement them to achieve desired objectives
• Good presentation, facilitation and verbal communication skills

Benefits:

• Life & Health insurance
• SSO
• Duty Meals
• Provident fund
• Heartist Card