Assistant Credit Manager

We are far more than a worldwide leader. We are more than 240000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion

SOFITEL DUBAI THE OBELISK

Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings 

Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!

• To determine credit limits to be extended to individual’s guests, companies and groups using or planning to use the hotel facilities.
• To surprise the overall use of credit cards used for central billing.
• To establish local procedures and to implement corporate procedures relating to the extension of credit.
• To control guest ledger accounts through the daily High Balance Report, for limitation and credit identification.
• To work closely with the Accounts Receivable Supervisor and Front Office cashier Supervisor to make sure that all guest billings are processed correctly and efficiently and to follow up on subsequent billings and effect collection of past due accounts.
• Reviews all accounts listed on the High Balance Report daily and follows up with guests concerned to secure additional credit information and/or obtain settlement.
• Exercises special vigilance over “Walk-ins” to reduce loses through “Rooms Found Vacant “.
• Controls individuals or companies to ensure that unauthorized billings do not occur.
• Controls credit card charges regarding limits on billing and to cancellation bulletins and to convey such information to all concerned.
• Works closely with the Front Office Cashier Supervisor to obtain over limit authorization from credit companies.
• Approves cheques presented and/or contacts banks to verify account details.
• Makes daily telephone calls or writes to individuals and companies with past due accounts to effect prompt collection.
• Maintains a current file on returned cheques and prepares a monthly report on the same.
• Maintains adequate files on all credit work, overdue accounts, accounts placed with a collection agent or lawyer and accounts eventually written off.
• Analyses forwards accounts considered uncollected to a collection agent or lawyer.
• Analyses guest complaints about disputed charges and submits rebates when necessary.
• Attends and participates in the monthly Credit Meeting.
• Prepares agenda and summary of overdue /disputed accounts for discussion and follow up. Suggest policy and procedural improvements.
• Informs Credit Committee members of local credit problems. Prepares minutes of meeting.
• Collaborates with the Accounts Receivable Supervisor in the mailing of reminders, overdue notices an dunning letters to delinquent accounts in accordance with established and procedures.
• Trains and supervises the hotel bill collectors. Schedules their collection activity and follow up on invoices assigned to them for collection.
• collaborates with Credit Managers of other Hotels for exchange of Credit information and follow up of accounts.

• Educated to bachelor’s degree level or beyond, most likely within a business or hospitality management-related discipline, or experience equivalent.
• Prior experience in the same position.
• Must be a highly capable user of Microsoft Office programs, including Excel, Word, PowerPoint and Outlook.
• Previous working experience in a truly global work environment is essential.