We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.
Purpose
As an ALLRes Consultant, based at the Accor Gold Coast Corporate Office, you assume a pivotal role within our ALLRes and Guest Experience Team. Think of yourself as the go-to expert for room availability, rates, and creating reservations for our properties across Australia and New Zealand. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our Teams on-site to ensure a smooth and enjoyable guest experience.
Primary Responsibilities
- Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
- Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
- Safely and securely handle payment transactions and verify billing details for accuracy
- Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
- Assist in resolving guest complaints or issues related to reservations or billing
Skills and Experience
- Customer service-oriented with exceptional communication skills
- Previous experience in a similar role in the hospitality industry is preferred
- Proficiency in using Microsoft Office, reservation and property management systems is a plus
- Problem-solving skills and the ability to remain calm under pressure
- Team player with a positive attitude and willingness to go the extra mile
- Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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