All Day Dining Supervisor

A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

The All Day Dining Supervisor plays a key role in ensuring the smooth daily operations of the hotel's all-day dining restaurant, while maintaining the highest standards of service. This position is responsible for leading and supervising the dining team, coordinating with various departments to ensure efficient service, managing reservations, and handling guest inquiries and concerns. The All Day Dining Supervisor sets the tone for service excellence, provides training and guidance to team members, and ensures compliance with operational procedures and service standards. The role contributes significantly to delivering memorable dining experiences and supporting the hotel’s positioning as a premier destination for luxury hospitality.

1. Education: High school diploma or equivalent; a diploma or degree in hospitality management, hotel management, or a related field is preferred.

2. Work Experience: Minimum of 2 years of experience in food and beverage service, including in a supervisory role. Experience in a luxury hotel or international chain is highly desirable.

3. Leadership Skills: Proven ability to lead, train, and motivate a team, with prior experience in a supervisory position.

4. Service Excellence: Strong track record in delivering exceptional guest service, with a deep understanding of luxury service standards.

5. Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with guests, team members, and other departments.

6. Organizational Skills: Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities efficiently.

7. Food and Beverage Knowledge: Comprehensive understanding of food and beverage operations, including service techniques, menu knowledge, and quality control. Familiarity with food safety and hygiene standards is essential.

8. Problem-Solving: Ability to handle guest concerns, make quick decisions, and resolve issues calmly and professionally in a fast-paced environment.

9. Technical Skills: Proficiency in using computer systems, POS (Point-of-Sale) software, and relevant technology for reservations and reporting.

10. Language Skills: Fluent in Bahasa Indonesia and English; additional language proficiency is an advantage.